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Technologies-expected : Python My SQL about-project : We are looking for an experienced Support Engineer, who will be responsible for resolving production issues, troubleshooting customer-reported problems, performing root cause analysis. Fully remote work. International project. Language: fluent English. responsibilities : User support & troubleshooting: Serve as the first line of support for internal users, responding to and resolving system issues efficiently Reproduce problems, identify root causes, and collaborate with engineering teams to implement lasting solutions Provide timely solutions to technical challenges that affect system performance or user experience Automation & tool development: Develop tools and scripts in Python to automate various system tasks, improving operational efficiency Write Python applications to streamline repetitive processes and enhance support workflows Implement telemetry and monitoring solutions to increase system visibility and proactively detect issues System optimization: Continuously assess system performance and identify opportunities to automate manual processes and reduce operational overhead Contribute to improving the efficiency and reliability of the system through innovation and hands-on problem-solving requirements-expected : Python programming: Strong Python skills, with hands-on experience using libraries such as Num Py, Pandas, and Celery to handle data manipulation, automation, and task scheduling Database proficiency: Familiarity with My SQL for querying, managing, and optimizing relational databases Unix-based systems: Comfortable working in Unix/Linux environments, with the ability to troubleshoot and optimize system performance Problem solving: A keen eye for detail, with the ability to dive deep into complex issues, identify root causes, and implement solutions effectively Proactive automation: Experience in developing Python scripts or applications to automate tasks and streamline support processes Experience: Minimum of 5+ years in IT, ideally in a technical support or systems engineering roles Communication skills: Strong verbal and written communication skills, capable of clearly explaining technical issues and collaborating with cross-functional teams Fast-paced environment: Enjoy working in a dynamic and fast-paced environment where problem-solving and adaptability are key offered : Stable employment. International projects for Global Fortune 500 companies. Indefinite period contract, without a non-competition clause. 100% remote work. You can choose to work from any place in the world Flexibility regarding working hours. Autonomy to choose the way you work. We trust you. Annual Training&Development Budget, upskilling support, capability development programs Cooperation with top-tier engineers and experts. Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere Agile approach and no bureaucracy Outstanding integration trips to various places in Europe for all employees. Activities to support your well-being and health. Luxmed Gold Extended medical care and Multisport Plus benefit. benefits : sharing the costs of sports activities private medical care sharing the costs of professional training & courses remote work opportunities flexible working time integration events