Informacje o stanowisku

StorONE has solved one of the most challenging problems in the storage sector: delivering exceptionally high performance at the lowest possible cost. Rather than simply utilizing the most expensive hardware in large quantities (which is the easiest approach), StorONE has developed the most advanced software that maximizes the efficiency and utilization of the newest and best hardware. This capability minimizes the amount of hardware necessary, thereby reducing costs significantly.

Also, is the first and only solution on the market that consolidates all storage use cases into a single product, without compromising hardware, features, protocols, or media choices, offering unprecedented future-proof flexibility across various protocols, drives, nodes, and clouds.

Technologies

• Linux
• Unix
• Shell

Requirements

• 5-7+ years of experience providing Technical Support and/or Escalation Service for Enterprise Customers in the Computer Storage Industry.
• Preferably 4-8+ years of experience as a storage or system administrator (NAS, SAN, or Direct Attach) with a strong technical design background.
• Technically oriented with a strong understanding of Data Center technologies, particularly storage solutions capabilities, data protection, virtualization, networking, and application use cases
• Strong analytical skills and consultative skillset to analyze current usage, and customer goals, and recommend actions that drive success for customers
• Excellent written, verbal and interpersonal communication skills
• English - B2+
• Willingness to travel to build strong customer relationships.
• BA/BAS, technical school degree, or equivalent field experience.
• Self-motivated

Responsibilities

• Work as part of the Support Team to respond to internal and external customer problems and situations.
• Participate in an on-call rotation with other team members
• Provide detailed problem descriptions and incident documentation in our Customer Service Management system.
• Perform and coordinate technical troubleshooting sessions with internal and external customers.
• Work with team members to manage and maintain StorONE Lab Environments for our Pre-Sales, QA, and Support Teams
• Assist our Installation and Integration teams with customer deployments.
• Provide technical feedback to the R&D team on behalf of the customers
• Create and develop internal and customer facing documentation for continuous improvement.

Recruitment Process

1. Initial screen - 30 minutes;
2. Interview with Director of Support.
3. Interview with VP of Engineering.
4. An interview with the CEO.

Location

Poland/Romania/Ukraine

Benefits

Poland

• Vacation days: 20 days + public holidays
• Sick leaves: 5 days
• Insurance coverage
• IT KIT (laptop andbasicequipment)
• Educational compensation

Romania

• Vacation days: 20 days + public holidays
• Sick leaves: 5 days
• Insurance coverage
• IT KIT (laptop andbasicequipment)
• Educational compensation

Ukraine

• Vacation days: 18 days + public holidays
• Sick leaves: 5 days
• Insurance coverage
• IT KIT (laptop andbasicequipment)
• Educational compensation

Warszawa - Oferty pracy w okolicznych lokalizacjach