Informacje o stanowisku

Opis stanowiska pracy

As a Support Engineer, you will be responsible for:

• Handling customers’ technical issues and providing assistance on X-Formation products;
• Cooperation with customers via email, phone, and/or remote sessions;
• Performing an analysis of the practical needs of customers;
• Improving customer satisfaction;
• Cooperating with the sales team and technical team.

What we offer:

• Opportunity to develop your skills;
• Salary 5000 - 8000 PLN gross (UoP) or 6000-9600+VAT (B2B);
• Work in the hybrid mode - at least 2 days per week from the office in Kraków;
• Private medical care (only for UoP option);
• Flexible working hours;
• Comfortable, spacious office (Radzikowskiego street);
• Companys parking facilities;
• Company events;
• Educational fund for courses, books, conferences - you decide;
• Casual working atmosphere (no dress code).

Wymagania

Must-haves:

• IT background (eg. IT courses, education related to computer science, or any technical college);
• Ability to analyze error logs and servers’ outputs;
• Motivation to acquire new skills;
• Customer-oriented personality; 
• Ability to identify customer needs and solve problems of moderate to high complexity;
• Good organizational skills and ability to prioritize tasks;
• Analytical and problem resolution skills;
• Excellent communication skills (English).

Nice-to-haves:

• Understanding of Linux OS (a plus);
• Knowledge of Software Licensing;
• Knowledge of Active Directory and MySQL;
• Previous customer experience.

At X-Formation, we achieve success by building extraordinary teams with exceptional people -- that means finding the best and brightest to join us.

Does that sound like you?

Kraków - Oferty pracy w okolicznych lokalizacjach