Informacje o stanowisku

Our client is an innovative company based in Prague, Czech Republic, operating since 2005. They specialize in delivering advanced omnichannel solutions that revolutionize how businesses communicate with their customers. Offering a broad range of services such as Contact Center, Cloud Phone, employee management, artificial intelligence agents, voice services, mobile and computer applications, SMS, and social media support, our client assists companies in enhancing customer satisfaction and operational efficiency. The company is renowned for its flexibility, scalability, and integration with external systems, allowing for the customization of offered solutions to meet the unique needs of each organization. We are currently looking for talents for various positions, including artificial intelligence specialists, call center agents, developers, as well as reporting and analytics experts. Join our team and help shape the future of business communication.

Requirements:

• Experience in the telecommunications industry or in the contact center area
• Knowledge of VoIP technology and related issues
• Practice in working on the first or second line of technical support
• Ability to work in a Linux environment
• Knowledge of network protocols
• Fluent in Polish and good command of English
• Programming skills or script creation in one of the following languages: PHP, Bash, Shell, Python, C/C++/C#
• Knowledge of relational databases

Additional advantages:

• Drivers license category B

We offer:

• Cooperation based on a B2B contract
• Four weeks of paid vacation
• Flexible working hours
• Free choice of equipment and operating system (MacBook, Linux, Windows)
• Bonuses paid twice a year depending on company performance
• Paid sick days
• Subsidies for sports and cultural activities

Responsibilities:

• Deployment and configuration of VoIP centers for business clients
• Maintenance and development of corporate IP systems, VoIP networks, and call center solutions
• Installation and launching of communication systems
• Conducting training for clients and partners on how to use the provided solutions
• Diagnosing and resolving technical issues - support, error removal, monitoring, and performance optimization
• Developing technical projects (High-Level Design) tailored to the clients" needs
• Gathering feedback from clients and passing it on to the programming team

We kindly inform you that we will only respond to selected applications.



TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

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