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Join our dynamic team as a Support Engineer and contribute to groundbreaking projects utilizing cutting-edge technologies like RPA, Machine Learning, and Data Analytics to transform the Investment Banking landscape. This role offers the opportunity to collaborate with global teams and innovate solutions that enhance client satisfaction and operational efficiency.
Your role
Join our dynamic team as a Support Engineer and contribute to groundbreaking projects utilizing cutting-edge technologies like RPA, Machine Learning, and Data Analytics to transform the Investment Banking landscape. This role offers the opportunity to collaborate with global teams and innovate solutions that enhance client satisfaction and operational efficiency.
Your role
Manage Production Support processes and procedures, including Change, Incident, Problem, and Service ManagementConduct Root Cause Analysis, troubleshoot issues, and implement workarounds for defects in production environmentsProvide comprehensive investigation and communication support for all critical business-impacting incidents related to Investment Banking applicationsAssume IT Service ownership responsibilities, including service continuity, Service Sustainability Program (SSP), and support for engineering teams with analysis, DevOps, production deployments, risk, and complianceMonitor and track production issues using ticketing systems such as ServiceNow and Jira, ensuring thorough follow-up to resolutionDeploy software on Linux and Windows across multiple environmentsYour skills
Expertise in Production Support processes and proceduresStrong analytical skills for Root Cause Analysis and troubleshootingExperience with ticketing systems like ServiceNow and JiraKnowledge of patch management and vulnerability management practicesHands-on experience with infrastructure troubleshooting for Linux and Windows environmentsBasic understanding of DevOps and related tools such as Jenkins and AnsibleProficiency in shell scripting, SQL scripts, and working with Oracle and PostgreSQL databasesPrevious work with role-swap and disaster recovery (DR) test proceduresExperience in creating and supporting CI/CD pipelinesJob no.240709-YOJ2J
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