Informacje o stanowisku

Our client is an innovative technology company that has been revolutionizing the automotive sector since 2024 by providing advanced telematics solutions. They specialize in creating a connectivity platform for vehicles that ensures safety, reliability, and continuous internet connection, regardless of the devices location. Their cutting-edge products enable remote configuration and facilitate IoT integration, putting them at the forefront of innovation in the automotive industry. The company is committed to maintaining the highest level of security, reflected in their management teams composition, which actively focuses on developing and implementing new technologies. They are currently looking for talented individuals who wish to join their dynamic team and contribute to the further development of innovative solutions. This is a unique opportunity for those passionate about technology and the automotive industry to become part of the revolution in the field.

Requirements:

• Education in telecommunication - must
• Fluent written and verbal English communication skills - must
• 1+ year customer support background - advantage
• Able to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.
• Problem - solving skills.
• Able to work well in a team-based environment to accomplish assignments and achieve objectives.
• Accuracy and high sense of responsibility.
• Interest in mobile technologies and electronics, IoT and technologies in general.
• Ability to work in shifts.
• Previous experience working with technical or customer technical support in telecommunications.

We offer:

• An exciting and challenging workplace with great skill and knowledge development opportunities.
• The opportunity to join a team of highly professional specialists in an international environment.
• The opportunity for professional development within a reputable international innovative and growing company.
• Paid night shifts
• Social benefits
• 200 EURO monthly Wolt food allowance
• Medical insurance
• Free mobile services with Tele2
• Car parking spot

Responsibilities:

• Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.
• Maintain accurate records and document all customer service activities and discussions.
• Perform initial request evaluation, registration and solution or assignment.
• Maintain an orderly workflow according to priorities.
• Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).

We kindly inform you that we will only respond to selected applications.



TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.

mazowieckie - Oferty pracy w okolicznych lokalizacjach