Responsibilities:

• Acknowledging the input (SLA is dependent on the initially set priority)
• Verifying the priority based on the number of users/processes impacted and initial triaging, and identifying the product impacted
• Invoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collect, and document the issue details
• Collecting the additional information as per the triaging approach and manage duplicate tickets
• Collecting complete information from the end user (via Teams communication).
• Running automated troubleshooting packages/scripts.
• Advising the end user.
• Documenting the issue in the ticket.
• Resolving the ticket or assign it to the L2 Dev Cloud SRE sub-group.
• If required, returning to the user for more information required by L2, or to relay information from L2

Tasks:

• Familiarity with ServiceNow for managing incidents and requests
• Understanding of the Software Development Life Cycle (SDLC)
• Understanding of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practices
• CI-CD workflow, Azure DevOps-CI-CD pipelines.
• Tools: GitLab, Nexus, Collaboration tools: Jira, Confluence, Developer Portal, Stack Overflow, SNOW.

Our client offers:

• B2B Contract, hybrid in Warsaw
• A solid, flexible benefits package that can be tailored to individual needs, including a Multisport card, vouchers for shops, and much more - MyBenefit cafeteria.
• Premium medical services insurance for employees and their family members - Luxmed.
• Life and disability insurance for employees and their family members - Generali.
• Profitable Voluntary Pension Fund.
• Benefits from the social fund: holiday bonuses, daycare subsidies, etc.
• Integration and cultural events for employees.
• Awards and recognition program for outstanding employees.
• Referral bonuses for recommending employees.
• Relocation assistance