Informacje o stanowisku

Metegrity, a Metegrity Inc. Division, is the developer of Visions Enterprise® asset management software for refineries and petrochemical facilities. Metegrity is looking to hire a candidate for the role of Support Analyst. The head office is based in Edmonton, Canada, but a position is available in Wrocław, Poland.

Currently we are looking for a communicative person with a willingness to learn and help others to use a software according our guidelines.

Responsibilities

• Act as the initial point of contact for all support related inquires submitted by email, phone or through the Customer Portal
• Perform troubleshooting and root cause analysis of user application issues
• Gather required information from customer to facilitate troubleshooting
• Replicate application issues in a test environment as required
• Communicate with customers using email, phone and the Customer Portal as required
• Document support issues according to the established procedures
• Work with other teams as required to resolve customer issues
• Escalate complex issues to Support Team Lead
• Follow up with customers to ensure issues are resolved to the customer’s satisfaction
• Assist with management and maintenance of internal development, test and demo environments

Requirements

• Exceptional oral and written communication skills in English
• Exceptional analysis and troubleshooting skills
• Ability and willingness to learn quickly
• Great team player with a proactive attitude
• Experience with Microsoft Desktop and Server operating systems
• Higher education degree and/or relevant experience preferred

Experience in these areas would be an asset

• Oracle Database (basic installation, database creation and administration)
• Basic knowledge of SQL
• Basic knowledge of Linux
• Basic knowledge of Microsoft Hyper-V

We offer

• Work in international environment
• Training provided by Canadian team members
• Dynamic and interesting projects using desktop and mobile platforms
• Sport package – Benefit card allowing to access sport facilities

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