Informacje o stanowisku

Why join GFT?

You will work with and learn from top IT experts. You will join a crew of experienced engineers: 60% of our employees are senior level.

You will work in a stable company (32 years on the market) in demanding and challenging projects for the biggest financial institutions in the world.

We offer you:

• Working in a highly experienced and dedicated team
• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
• B2B contract
• On-line training and certifications fit for career path
• Free on-line foreign languages lessons
• Regular social events
• Access to e-learning platform
• Ergonomic and functional working space with 2 monitors (you can also borrow monitors for your home office)
• Online recruitment process
• Hybrid work

• 2+ years of proven experience in technical support, customer service, or a related role (depending on seniority, mid- senior)
• University background oriented to financial/business/IT or equivalent experience
• Proven Experience in Atlassian Tools e.g. Jira, Confluence
• Ability to analyze data and generate meaningful insights to drive performance improvements.
• Knowledge in SQL, Bigdata, spark & cloud environments.
• Knowledge of Excel at a medium user level
• English (at least B2+), Spanish nice to have
• Ability to use technical & business knowledge to provide solutions to complex issues in a timely and efficient manner
• Strong troubleshooting skills and attention to details
• Ability to complete duties under minimal supervision
• Attitude for understanding global business consideration when implementing new business systems
• Ability to work with business users from various geographical location
• Strong teamwork and communication skills
• Good time management to support different projects in parallel
• Willingness to work in flexible schedule to give support from 7 to 15h, or 9 to 17h or 13 to 21h and readiness for on-call duty availability
• Basic understanding of financial products in the wholesale banking environment (Fxs, bonds, equities, etc) is a plus
• Certified or proven experience with ITILv4 and use of Kanban methodology is a plus
• Software development projects. Software development life cycle (HP ALM,..) is a plus

Why join GFT?

You will work with and learn from top IT experts. You will join a crew of experienced engineers: 60% of our employees are senior level.

You will work in a stable company (32 years on the market) in demanding and challenging projects for the biggest financial institutions in the world.

We offer you:

• Working in a highly experienced and dedicated team
• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
• B2B contract
• On-line training and certifications fit for career path
• Free on-line foreign languages lessons
• Regular social events
• Access to e-learning platform
• Ergonomic and functional working space with 2 monitors (you can also borrow monitors for your home office)
• Online recruitment process
• Hybrid work

,[L1-L2 support for incidents, problems and service request, Collaborating with cross-functional teams (L3), such as developers or product managers, to escalate and resolve complex issues, Mentoring Junior team members, Working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients, Working with various teams (including 3rd party) to resolve incidents and implement changes, Investigating and understanding impact of work product and potential risks, Documenting your solutions in the tools like: JIRA, Confluence, ALM, Analysing and proposing solution to business/system problems Requirements: English Additionally: Home office, Knowledge sharing, Life insurance, Sport subscription, Training budget, Private healthcare, International projects.

Praca Warszawa

Warszawa - Oferty pracy w okolicznych lokalizacjach