Job Description

Process online and offline orders in our internal system and SAP with accuracy, keeping customers informed on product availability.

Uphold data accuracy by managing customer details and order information within SAP systems.

Identify and resolve discrepancies between customer orders and system data, ensuring timely order fulfillment.

Maintain clear communication with customers and internal departments regarding deliveries and documentation.

Oversee the entire customer experience, including transportation and warehousing coordination for seamless product delivery.

Work collaboratively across departments to optimize customer satisfaction and resolve any logistics challenges.

Foster strong relationships with customers and sales representatives, becoming a trusted point-of-contact.

Prepare monthly reports to track supply chain performance and identify areas for improvement.

Requirements

• Bachelor’s degree in Logistics, Business Administration or another related field.
• 2+ years of experience in a customer service or logistics role
• Excellent communication and customer service skills
• Advanced proficiency in English
• Proficient in Excel
• Experience in planning and scheduling
• SAP user experience
• Strong analytical and problem-solving skills

What We Offer

• Gain valuable experience in a FMCG industry.
• Enjoy flexible working hours to achieve a healthy balance.
• Work from home options.
• Comprehensive medical insurance package, including dental coverage.
• Multisport card.
• Paid leave for birthday.
• Work in a vibrant city center office, conveniently located next to the central train station with on-site car parking.
• Be a brand ambassador! Enjoy a 50% discount on our fantastic Himalaya products.