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The Digital & Technology Team (D&T) is an integral division of the HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us, you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Service Integration & Management is a new global digital and technology department, created with a focus on streamlining D&T processes related to Testing, Service Management, and Observability. SIAM is also a matrix organization, with clear ambition and focus on enabling service management across functions, regions, and operating companies, including elevating the current capabilities to hub organizations.

Responsibilities

• being accountable for the service management across the Heineken organization, including being a knowledge point for the function landscape
• understanding/owning the service management insights for the domain
• acting proactively to ensure system stability, issue resolution, and service continuous improvement of the operating stream ecosystem based on critical business input
• managing the service per functional domain, including incident resolution, and proposing improvements to product teams.
• providing insights for functional domain D&T landscape stability, resilience, and cost, and driving improvements with quarterly progress reports
• governing stakeholder management across Heineken regarding functional service management, and enabling technology process standardization across the portfolio globally
• developing the SIAM organizational design to ensure optimal support for the OpCos.
• enabling the transformation of the function and ensuring appropriate staffing of the SIAM Functional Pilar
• managing the budget related to the Functional Pilar
• implementing Heineken leadership, culture, and values across service management functional teams.

Qualifications

• 8 years of working with relevant functional senior business stakeholders, influencing and working with OpCo’s
• 5 years of experience in managing vendors, resources, and contracts
• 5 years of experience leading large teams in a multi-cultural environment
• Master’s degree in Computer Science or a relevant Function
• enough technical depth and affinity with the relevant function to understand issues and judge their relative importance
• the courage to be innovative: embracing IT innovation and technological possibilities, and bringing them to the relevant functional teams
• the ability to identify and manage interdependencies and optimize business value
• reflection, open discussion, and trust to help the Product Teams grow and develop
• the ability to create an environment in which the self-confidence and proactivity of the teams can blossom
• positive and problem-solving skills
• fluent English
• strong stakeholder management and excellent communication skills.

Perfect Match Additional

• ITIL certification, Project certification

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Food and Beverage Services

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