Informacje o stanowisku

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Client:

PepsiCo

Location:

Kraków

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fa27c50fa740

Job Views:

41

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Overview

Role Overview

The Supply Chain Customer Service Supervisor is responsible for leading a multi-language international team of customer service representatives in one of the global Strategy & Transformation Service Delivery Capability Centers. This role plays a key part in providing an interface between customers and internal teams for excellent customer service, supporting daily business operations, as well as managing order management and business systems support & incident management. Additionally, the team leader will collaborate with the wider team to simplify and standardize processes, seeking continuous improvements and enhancing the capability center deliverables for European markets.

Location Overview

Working with inspiring and experienced colleagues, youll find that the atmosphere in our city-center office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Responsibilities

1. Lead a multi-language international customer service team in one of the global Strategy & Transformation Service Delivery Capability Centers.
2. Provide an interface between customers and internal teams for excellent customer service.
3. Manage the day-to-day activities of the team to ensure satisfactory service levels.
4. Develop relationships with key stakeholders within the Cluster SC function and relevant BU teams, embedding Service Delivery Center services within the organization.
5. Act as a point of contact and trusted business partner for the Supply Chain team, participating in standard operational review calls with key stakeholders and business leaders.
6. Problem-solving and performance improvement.
7. Support the Capability Center functional lead with initiatives to improve business service offerings.
8. Lead and coach team members in their technical capabilities development.
9. Motivate the team to achieve organizational goals.
10. Develop and implement a timeline to achieve targets.
11. Delegate tasks to team members and set clear team goals.
12. Conduct training for team members to maximize their potential and provide coaching.
13. Empower team members with skills to improve their confidence, product knowledge, and communication skills.
14. Conduct performance reviews.
15. Contribute to the growth of the company through a successful team.
16. Create a pleasant working environment that inspires the team.

Qualifications

1. Fluency in English is a must.
2. German language is an asset.
3. Bachelors degree in Business, Accounting, Economics, Statistics, Mathematics, or Linguistics.
4. Minimum 2 years experience managing and coaching a team.
5. Knowledge of customer service channels and trade.
6. Strong people skills.
7. Ability to handle pressure and possess active problem-solving skills.
8. Exceptional written and oral communication skills, adapting approach based on situation and audience.
9. Proficient computer skills with demonstrated experience with the MS Office toolkit.
10. Lean knowledge/experience is preferable.

Kraków - Oferty pracy w okolicznych lokalizacjach