Supply Chain Customer Disputes Supervisor

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Overview The main purpose of the role is addressing and resolving escalated customer complaints.

Responsibilities

• Cooperation and building relationships with key clients from Discount Stores, Cash & Carry, Hypermarkets & Convenience, Supermarkets or other channels covered by Retro settlements.
• Timely and correct registration of disputes (requests for price corrections), reporting the level of disputes, corrections.
• Correct and timely registration and retrospective settlements.
• Correct and timely registration of value adjustments for key clients and adjustments for export clients.
• Reporting the level of disputes and corrections.
• Taking actions to minimize correction requests through improvements in a given area.
• Coordination of the work of the subordinate team whose goal is to timely settle customer complaints.
• Indirectly affects the CF and B/D lines in the area of responsibility.
• Coordinates, controls, and supervises all actions taken to minimize the number of value adjustments for a selected group of key clients.
• Coordinates the process of monitoring price discrepancies for key customers, sets priorities for a given period for the subordinate team.
• Coordinates and improves processes related to the diagnosis of reasons for corrections and analyzes trends.
• Undertakes and recommends actions aimed at eliminating price discrepancies in cooperation with the sales department.
• Leads cross‑functional projects aimed at eliminating pricing errors and all process improvements.
• Responsible for the correctness of settlements (including tax settlements) with key clients in the field of retrospective settlements and issuing corrections in accordance with applicable contracts and regulations.
• Analyzes the validity of retrospective requests in relation to the contract and coordinates the process of issuing retrospective corrections.
• Coordinates, controls and supervises the settlement process of additional trade discounts for key clients.
• Provides analyzes and data to the Finance department to support reserves estimation.
• Participates in the verification of contracts in retro settlements area.
• Supports the adaptation and development of processes and systems to improve the efficiency of the process for which he/she is responsible.
• Proposes, develops and recommends changes to the process of issuing corrections.
• Coordinates the introduction of system or process changes related to the implementation of new or updating existing procedures for monitoring trade receivables and the customer complaint process.
• Responsible for maintaining the structure of the reporting Key Account Team and staffing positions to ensure the organization’s goals achievement.
• Represents PepsiCo at meetings with key external and internal clients.
• Responsible for ensuring the correctness of settlement controls and timely and correct delivery of data and analyzes to external auditors, e.g. KPMG and internal PepsiCo ones.
• Performs a supporting function for the Key Account Service Manager.
• Performs other tasks and projects assigned by the superior.

Qualifications

• Higher education.
• English and Polish speaking.
• Minimum 4 years of experience in finance and people management.
• Knowledge of settlement rules and price adjustments, including retrospective adjustments, in accordance with pricing policy and applicable regulations.
• Experience in issuing and verifying financial documents (invoices, adjustments, debit/credit notes).
• Ability to verify the accuracy of retrospective rebate calculations and to control the correctness of settlements with key customers.
• Familiarity with processes related to payment terms, receivables monitoring, and price difference settlements.
• Practical knowledge of month‑end and year‑end closing procedures (balance reconciliation, cooperation with the accounting department).
• Attention to ensuring that settlements comply with company policy and applicable tax regulations.
• Analytical skills.
• Very good knowledge of MS Office (Excel, Word, PowerPoint, Access).
• Very good communication skills.
• Accuracy and reliability.
• Ability to work in a very dynamic environment.
• Ability to set priorities for subordinate employees and enforce the achievement of goals.
• The ability to exert influence without direct impact on sales department employees (mainly KAMs).

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Manufacturing and Food and Beverage Services