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Location: Wrocław / Katowice - 2 days in office / 3 days remote.

The opportunity

Support the Supplier Relationship Manager in managing the assigned IT strategic managed services contract(s) to provide transparency on vendor performance and contract compliance by ensuring the appropriate controls and processes are in place to reduce risk, improve vendor performance, optimize contract value, and ensure partnership efficiency.

Your Key Responsibilities

• Team:
  • Report to, and be accountable to, the Vendor Management Lead.
  • Collaborate with peers and other teams to maintain consistent vendor management practices across SRM.
  • Provide back‑up support for team members during their absence.
• Pre‑contract Execution Support:
  • Leverage current contracts and market data as a benchmark (pricing, SLAs, etc.) against which supplier proposals can be compared and baseline contracts developed.
  • Support the RFI/RFP/contracting process with a focus on performance standards and governance.
• Contract Management:
  • Support the configuration of the internal CLM tool with all information and workflows required to manage the contract.
  • Track supplier compliance to the contract, including contracted deliverables and obligations; follow up with EY and Supplier as needed and escalating when necessary.
  • Support the identification of cost avoidance/reduction opportunities.
• Performance Management:
  • Validate supplier‑provided performance and SLA/KPI reports and identify points of difference between those reports and EY‑generated view, facilitating discrepancy resolution and escalating when necessary; identify performance trends; oversee go‑to‑green plans and tracking.
  • Report on Supplier achievement of performance obligations and SLAs/KPIs, and support the provision of analysis and insights.
  • Recommend SLA/KPI methodology updates and improvements.
  • Identify, confirm, track and ensure the application of service credits and earn‑backs.
  • Support the development of, and distribute, scorecards and metrics (e.g., spend, performance, customer satisfaction, compliance, etc.).
  • Support the development of, and distribute, performance dashboards that include key scorecards and metrics.
• Relationship Management:
  • Develop and run a management plan for assigned managed services agreement.
  • Identify and report pain points, improvement opportunities and relationship status of strategic vendors through interviews, workshops and performance.
  • Establish and manage governance for assigned vendor contracts and relationships.
  • Identify and manage stakeholders.
  • Develop regular stakeholder reporting and produce and provide strategic vendor reports to key stakeholders.
• Financial Management:
  • Support the establishment of contractual financial obligations and calculations in the internal CLM tool.
  • Support verification of invoice accuracy.
  • Support the identification of cost avoidance/reduction/optimization opportunities and proposal of recommendations.
  • Track and manage Supplier discounts, rebates, volume discounts, Innovation Fund utilization.
  • Track and report benefits and value realization metrics.
  • Support the identification of further benefit and value optimization opportunities.

Skills And Attributes For Success

• Bachelor’s degree
• Strong relevant experience
• Strong analytical skills, particularly commercially/financially
• Good communication skills
• Strong methodical, detailed, and quality approach
• Strong teaming attributes
• Excellent reliability and accountability
• Good business and IT industry awareness
• Experience working in a multicultural global environment

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network that operates across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and collaborates with teams from all EY service lines, geographies and sectors.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow‑up actions. Any misconduct should be reported through the EY Ethics Hotline.