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Complaint Management:
- Act as the primary contact for the "packaging adjustment" channel, aiming to resolve issues effectively and diplomatically.
- Negotiate terms with suppliers for resolving discrepancies, aiming for outcomes that satisfy both parties.
Supplier Coordination:
- Track and verify compliance from suppliers to ensure all agreements, particularly concerning packaging and product quality, are upheld in future orders.
Documentation and Analysis:
- Prepare comprehensive complaints and reports with precise details, including photographic evidence and cost implications, to document any quality deviations.
Competitive Analysis:
- Keep an eye on competitors’ packaging strategies and integrate these insights by setting relevant tasks for the warehouse team.
Product Sampling and Requests:
- Collaborate with engineers to send sample requests to suppliers, ensuring that all specifications are met.
Technical Support:
- Offer technical assistance and recommend process improvements for quality control to suppliers.
Coordinate the sampling process and oversee the delivery for laboratory testing to ensure sample integrity.
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!