Informacje o stanowisku
C.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery “Operational Excellence” via Continuous Improvement approach.
Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.
WHAT WE OFFER:
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employmen
Required:
- Minimum 3 years of experience in Supply Chain, Transportation, and/or Logistics
- Minimum 3 years of experience in operations and/or customer/client service-facing role
- Previous supervisory experience
- Proficiency in English
- Experience mentoring and/ or coaching small project teams
Preferred:
- Bachelor’s degree from an accredited college or university
- Experience executing businesses through Standard Practices and Operational Excellence methodologies
- Proficient in Microsoft Office Suite of programs
- Strong problem-solving and conflict resolution skills
- Ability to adapt and lead in a fast-paced environment
- Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
- Ability to develop strong working relationships, both internally and externally
- High level of integrity where personal and professional values are aligned with the companys mission, vision, and leadership framework
- Ability to work collaboratively within the business setting
- Ability to travel up to 5% (domestically and international)
C.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery “Operational Excellence” via Continuous Improvement approach.
Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.
WHAT WE OFFER:
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employmen
,[Drive consistent execution that meets Service Delivery requirements and expectations, Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps, Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team, Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions, Maintain key customer contact for Service Delivery (Operational) needs , Collaborate with multiple areas of the business to drive standardization of leading practices, Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan, Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives, Ensure service delivery team has resources required to execute day-to-day operations Requirements: Logistics, Degree Additionally: Sport Subscription, Private healthcare, Language courses, Career growth, International projects, Gym, Free coffee, Bike parking, Playroom, Shower, No dress code, Modern office, In-house trainings.
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