SuccessFactors Employee Central Lead – ISS Tech Team

Location: Warsaw, Poland or Porto, Portugal

Work Regime: Hybrid

Main Purpose Of The Position

As the Employee Central Lead, you will lead and oversee the operational support, optimization, and continuous improvement of our SAP SuccessFactors Employee Central (EC) platform across global regions. You will manage the EC module end‑to‑end, including global ticket resolution, system health checks, and process optimization. The role requires strong functional understanding of EC Core and EC Time modules, combined with leadership experience in managing global teams and collaborating with cross‑functional stakeholders.

Key Responsibilities

• Provide expert‑level support for the ongoing operation of EC systems, ensuring smooth functionality and addressing any issues or optimization opportunities.
• Lead and coordinate the resolution of global EC support tickets in alignment with SLAs and business priorities.
• Collaborate with business and IT teams to execute project plans for EC implementations and system enhancements across multiple countries.
• Oversee the development and optimization of EC processes to meet global and regional needs.
• Lead and mentor a team of EC specialists, providing guidance, training, and support to ensure successful implementation projects and ongoing support tasks.
• Foster a collaborative environment, developing team capabilities to handle both complex global HR system challenges and provide effective post‑implementation support.
• Identify opportunities to improve system efficiency, scalability, and user satisfaction within Employee Central.
• Ensure EC processes and support practices align with best practices, continuously enhancing system performance and user experience.
• Evaluate the impact of new releases and features on Employee Central.
• Lead regression testing for new system features, ensuring no disruptions occur in current processes and functionalities.
• Maintain comprehensive documentation for global EC implementations and ongoing system enhancements and configurations.
• Share knowledge across teams to foster a culture of continuous improvement and effective issue resolution.

Experience

• 7+ years in SuccessFactors Employee Central, with experience in both global design/implementation and ongoing system support.
• Proven experience managing global EC projects, from initial implementation to ongoing system management and enhancements.
• Strong understanding of Hire‑to‑Retire and EC Time Management processes.

Certifications

• SAP Certified Application Associate in SuccessFactors Employee Central and EC Time Off.

Technical Skills & Personal Qualities

• In‑depth knowledge of SuccessFactors Employee Central, EC Time.
• Familiarity with PMGM (Performance & Goals) is preferable but not mandatory.
• Experience with tools such as Jira, Confluence, WebEx, Teams, and SharePoint.
• Strong leadership capabilities with a track record of managing and mentoring teams.
• Passionate about developing teams and fostering a collaborative, high‑performance environment.
• Excellent communication and interpersonal skills to engage and influence stakeholders at all levels.
• Strong verbal and written communication skills in English.

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industry: Facilities Services