ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Site Management Associate I, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

Job Description

Site Management Associate is responsible for end‑to‑end operational study delivery. The role focuses on completion and maintenance of internal systems/databases/tracking tools and project plans (CSAP) and supports study coordination and administrative activities. Depending on experience, the SMA may also contribute to study documents, vendor management, cooperation with Local Operating Companies (LOCs) and other internal functions.

SMA is a key role in ensuring inspection readiness by overseeing study eTMF completeness. The SMA executes trial management activities, as delegated by the Study Delivery Lead (SDL) for in‑house and outsourced studies across all phases and therapy areas, in accordance with SOPs, clinical operational plans, regulatory requirements and Good Clinical Practice.

Working in close partnership with SDL and SDM, the SMA plays a key role in successful study delivery, providing subject‑matter expertise across key processes and systems throughout the study life cycle.

The SMA role is implemented to have a broader impact on the business by driving continuous improvement initiatives within their expertise remit and sharing best practices across the business with a focus on increasing operational efficiency.

JOB RESPONSIBILITIES

• Setting up and maintaining systems and tracking tools that ensure quality, consistency and integration of study data, following up on discrepancies if needed; granting access to new system users.
• Supporting SDL in quality and data oversight to ensure inspection/audit readiness, including oversight of eTMF completeness (setup, periodic reviews, following up on missing documents, safety report dissemination).
• Supporting the study team’s communication: meetings (preparation, scheduling, minutes), info‑spaces, newsletters, action logs, communication plans, team lists, etc.
• Coordinating the study budget—managing expenses, tracking updates, checking consistency between systems and agreements and escalating issues for best practice.

RESPONSIBILITIES DEPENDING ON EXPERIENCE/EXPERTISE

• Reparating and updating study documents and plans, including monitoring plans, vendor inputs, study‑specific processes and procedures, risk management and communication plans.
• Acting as liaison/oversight with Local Operating Companies, tracking recruitment progress, data completeness, compliance, local budget, protocol deviations, supplies availability, regulatory approvals and import license status.
• Vendor management & CRO oversight—agreeing on study‑specific setup requirements and ensuring monitoring of delegated activities.
• Contributing to risk management—maintaining a comprehensive risk management plan and risk tracking.
• Managing clinical supplies and recruitment materials—overseeing study‑level supplies, communicating issues and proposing solutions.

QUALIFICATIONS

• University scientific degree or related field.
• At least two years in a similar position (Global CTA or Global Project Specialist—mandatory).
• Good knowledge of clinical research regulatory requirements, including GCP and ICH guidelines.
• Ability to manage multiple competing priorities across trials with strong planning, time‑management and prioritization skills.
• Independent thinker who analyzes and solves problems systematically and creatively, and takes a risk‑based approach.

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to a competitive salary, ICON offers a range of benefits designed to be competitive within each country and focused on well‑being and work‑life balance for you and your family.

Benefits Examples Include

• Various annual leave entitlements.
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximise savings and plan with confidence.
• Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialised professionals.
• Life assurance.
• Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits

Equal Employment Opportunity

At ICON, inclusion & belonging are fundamental to our culture and values. We’re committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process or to perform the essential functions of the position, please let us know through the form below: https://careers.iconplc.com/reasonable‑accommodations

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Education

Industries

• Pharmaceutical Manufacturing