Strategic Business Change Senior Manager

Miejsce pracy: Kraków

Technologies we use

Operating system

Windows

About the project

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

This role is focused on the Artificial intelligence programme within CCM, which aims to maximise operational efficiency though the use of AI.

The role holder will be expected to work closely with Lending stakeholders, operations / credit services teams, internal IT, external vendors and the ESG Service Product Manager.

Your responsibilities

Be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. Drive embedding of new ways of working.
Working across multiple markets and business/functions with multiple delivery and business partner teams.
Defining the approach and dealing with complex requirements and unique projects – often one off initiatives.
Management and control of projects to meet exacting timescales.
Achieve sustainable saves and measurable improvements across the programme as set out in the business case.
The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.
Manage, monitor and report progress, issues, dependencies, risks to portfolio lead, internal stakeholders and steering committees.
Support governance and control activities in line with Business needs and aligned to organisation’s processes.
Ensure adherence to standard controls and drive teams to achieve compliance and framework, capability management, risk management, security controls and technology architecture design.
Establish effective governance and control, in line with Change Framework and coordination of cross technology teams across Global Business and Global Function delivery.
Work with the Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies, including Scrum, Kanban and Lean, and corresponding management of dependencies.

Our requirements

Track record of leading delivery through teams directly and indirectly across local and remote environments.
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments.
Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment.
High level of drive and motivation to ensure successful delivery of complex transformational initiatives.
Experience in delivery of AI products (not mandatory, but preferred).
Experience in commercial credit (not mandatory, but preferred).
Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
High level of drive and motivation to ensure successful delivery of complex transformational initiatives.
Ability to leverage resources available to achieve CCM COO and business / function goals.
Ability to make critical decisions and strategically prioritise based on CCM COO and business / function goals.
Outstanding organizational, time management and planning skills in order to cope with multiple large-scale responsibilities.
Educated to Masters standard.
Evidence of self-development across a number of disciplines.
Industry recognized technical certifications i.e. Change Management, Master Black Belt – Six Sigma.

What we offer

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Benefits

sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
retirement pension plan
corporate library
no dress code
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
In-office gym

Recruitment stages

Online assessment
Phone interview
Job interview
Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC..Before you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates only..In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at:

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