Job Description
The Store Experience Manager will oversee the performance of an individual store, ensuring excellent customer experience that drives sales and profitability.
- Offer a high level of service through styling advice, product knowledge, and store experience.
- Analyze selling information and take responsibility for store sales performance.
- Lead and motivate a team of managers, visual merchandisers, and sales advisors to achieve excellent standards of service.
- Lead recruitment and ensure induction and training of new starters is carried out well.
- Identify future talents and put together development plans to support their progression.
- Oversee store operations.
- Create a great place to work.
Qualifications
We seek individuals who embody the spirit of teamwork, entrepreneurship, and constant improvement, fostering an environment of collaboration and shared achievements. An optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business and customer demands with efficiency and effectiveness.
What You Need to Succeed
Knowledge
- Good understanding of KPIs/selling reports, budgeting turnover, and workforce hours.
- Knowledge of Health & Safety standards.
- Understanding of store operation routines (delivery, stock, inventory, etc.).
- Communicative level of Polish and English languages.
- Good knowledge of best practice in employee relations.
Motivation
- You enjoy growing and leading a team, and building a people‑first working environment.
- You are results‑focused and enjoy multitasking.
- You like to grow and develop yourself and others.
Behaviour
- You build a well‑functioning team and embrace different points of view.
- You stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mind.
- You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances.
- Support others to grow by giving constructive feedback and encouraging their learning and development.
- You are self‑aware, understand that actions have consequences, and are respectful and non‑judgemental in your interactions.
- You come up with new ideas and understand the need to be sustainable.
- You prioritise efficiently and make careful, resourceful choices.
- You communicate clearly and concisely, even during periods of uncertainty, actively listening to other perspectives.
- You express your own opinions and are willing to accept and contribute to agreed outcomes.
Past Achievements
- Proven record in maximising selling.
- You are successful in recruiting, managing talent and developing team members.
- You have previous experience in managing employee performance.
- Experience in collaborating with and leading a team of managers.
Additional Information
This is a full‑time position with a contract of 40 hours a week. Apply by sending in your CV in English as soon as possible but not later than 23.11.2025. Due to data policies, we only accept applications through our career page.
Benefits
- 25% staff discount, usable on all our H&M Group brands in stores and online.
- All employees are included in the H&M Incentive Program – HIP.
- PLN 3,600 per season to be used for employee uniforms.
- MultiSport and MultiLife programs.
- UNUM life insurance.
- Allianz Private medical insurance.
- Referral program.
- Jubilee leave.
- Unlimited career and development opportunities.
Inclusion & Diversity
At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
About ARKET
ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortment features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.
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