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Join Zendesk and Shape the Future of IT Asset Management
Zendesk is expanding its Employee Service offerings, and IT Asset Management (ITAM) is a key pillar of this vision. We are building the next generation of asset management solutions, helping organizations track, manage, and optimize their IT assets directly within Zendesk. By leveraging the power of automation, integrations, and intelligent workflows, our ITAM solution will provide a seamless experience for IT teams and employees alike.
We are looking for a Staff Software Engineer to play a key technical leadership role in shaping the architecture, scalability, and extensibility of the ITAM platform. This role will focus on building enterprise-grade asset management capabilities, ensuring a secure, high-performance, and flexible solution that meets the needs of our customers.
If you’re passionate about high-scale software development, event-driven architectures, and delivering best-in-class enterprise IT solutions, we’d love to hear from you.
Why You Should Apply
The Poland annualized base salary range for this position is zł278,000.00-zł418,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Required Qualifications
Preferred Qualifications
Join Zendesk and Shape the Future of IT Asset Management
Zendesk is expanding its Employee Service offerings, and IT Asset Management (ITAM) is a key pillar of this vision. We are building the next generation of asset management solutions, helping organizations track, manage, and optimize their IT assets directly within Zendesk. By leveraging the power of automation, integrations, and intelligent workflows, our ITAM solution will provide a seamless experience for IT teams and employees alike.
We are looking for a Staff Software Engineer to play a key technical leadership role in shaping the architecture, scalability, and extensibility of the ITAM platform. This role will focus on building enterprise-grade asset management capabilities, ensuring a secure, high-performance, and flexible solution that meets the needs of our customers.
If you’re passionate about high-scale software development, event-driven architectures, and delivering best-in-class enterprise IT solutions, we’d love to hear from you.
Why You Should Apply
The Poland annualized base salary range for this position is zł278,000.00-zł418,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
,[Design and develop scalable, high-performance backend systems for IT asset tracking, lifecycle management, and compliance enforcement., Build and optimize GraphQL and REST APIs, ensuring seamless integrations with Zendesk’s ecosystem and external IT management tools., Work on data modeling and storage strategies to efficiently manage large volumes of IT asset records., Contribute to the evolution of Zendesk’s Employee Service platform, integrating ITAM with other service management capabilities., Lead efforts to enhance observability, reliability, and security, ensuring compliance with IT governance standards., Provide technical mentorship and guidance to engineers across the ITAM team., Collaborate with Product Managers, Designers, and Engineers to define technical requirements and deliver high-quality solutions., Participate in architecture discussions and system design reviews, ensuring ITAM scales to meet enterprise needs., Work across teams to align ITAM functionality with workflows, automation, and approval processes within Zendesk., Drive initiatives that improve developer experience, system reliability, and engineering efficiency., Optimize system performance and scalability, ensuring ITAM can handle millions of asset transactions across large organizations., Implement event-driven architectures to support automation, notifications, and integrations with third-party IT tools., Tackle multi-tenant SaaS challenges, ensuring asset management data remains secure, isolated, and performant., Design solutions that enable deep customization and extensibility, allowing customers to tailor ITAM to their specific needs. Requirements: Testing, Ruby on Rails, Relational database, Apache Aurora, GraphQL, REST API, SaaS, Data modeling, Kafka, Sidekiq, Security, Ruby, Datadog