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This Senior Software Engineer position has the opportunity to make a large impact on the business by implementing a new state of the art ITSM tool and process that will streamline the Product and Technology organization. The ideal candidate will have experience successfully implementing the ServiceNow tool and ITIL best practices in other large technology organizations.
Team Description:
Member of the team responsible for supporting and implementing IT Service Management processes in the ServiceNow tool, including customizing data fields, workflows, and automation.
Education: Bachelors degree Computer Science or equivalent
Experience:
- Minimum 3-5 years related experience. Prior software development experience preferred
- At least 3-5 years’ experience with the ServiceNow tool working with the following modules: CMDB, Incident, Change, Problem, Service Catalog, and Reporting.
- At least 3-5 years’ working in an ITIL aligned environment
- Experience working as part of an Agile Scrum Team
- Good understanding of best practice in project delivery and service management (ITIL), particularly in outsourcing situations. Proven ability to work in collaboration with stakeholders and external service providers, building and developing effective relationships
- Has excellent technical awareness and understanding of the core technology in use, including bespoke applications in use and core systems management systems and tools
- Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications
Required Skills:
- ServiceNow experience with core ServiceNow ITSM & ITOM modules, Notify/On-call Scheduling, Release Management, HR Service Management, GRC Policy and Compliance Management, Reporting/Performance Analytics
Preferred Skills:
- ITIL or Six Sigma process improvement experience
- Microsoft Excel and PowerPoint
- Scripting and/or workflows
- Certifications
- ServiceNow Administration
- ITIL Foundations
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.