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Sr Service Delivery Engineer
  • Kraków
Sr Service Delivery Engineer
Kraków, Kraków, Lesser Poland Voivodeship, Polska
Sabre Polska Sp. z o.o.
3. 10. 2025
Informacje o stanowisku

Sr Service Delivery Engineer

Miejsce pracy: Kraków

Technologies we use

Expected

  • SQL
  • XML
  • SOAP
  • REST
  • JSON
  • Jira

Optional

  • Google Cloud Platform
  • BigQuery

Operating system

  • Windows
  • Linux

About the project

Airline Distribution Performance Engineers team is looking for Senior Service Delivery Engineer within Air Products organization.

Our team is engaged in delivery, performance monitoring and optimization of several products and services from broad Sabre Travel Network and Sabre Airline IT portfolio.

We are focusing on technical solutions for air content distribution and work directly with suppliers (airlines, IT providers), account teams, product management and support teams.

Your responsibilities

In this role you will get a chance to expand your knowledge on how air content is acquired and distributed, what solutions airlines and travel agents use to retail air travel, how Sabre powers global travel industry, and what it means to process billions of shopping and booking transactions and connect airlines and agencies with millions of travelers every day.

You will need to familiarize yourself with several of our APIs and applications, also with the basics of underlying technology and infrastructure (Google Cloud Platform). Being able to understand the whole end-to-end process will be the key to successfully measure and optimize performance, as well as troubleshoot issues which may be reported by our customers and support teams.

You will help Sabre internal teams as well as our customers to use our products efficiently, provide metrics and reports, assist in resolving problems and gather feedback on possible enhancements, to be then passed on to product management. You will also assist our development teams in delivering modern and cost-efficient solutions.

This role involves:

• Acting as a consultant and an engineer of technical solutions focused on airline distribution performance

• Addressing airlines’ questions and concerns related to selected connectivity products

• Providing 2nd level support for customer support teams

• Conducting troubleshooting or end-to-end analysis of problems related to air content accuracy

• Optimizing Sabre services and products to assure air content is distributed as intended by the airlines and in a cost-efficient matter

• Delivering performance reports, also by presenting them to internal and external audience

• Acquiring necessary information from technical/analytical teams on vendor side

Our requirements

  • Concept of APIs
  • Basics of SQL, XML, SOAP, REST, JSON
  • Planning & tracking tools (JIRA)
  • Data analysis and presentation (Excel, PowerPoint, Kibana)
  • Excellent verbal and written communication skills, fluent English
  • Successful in supporting collaboration across teams, being the bridge between business and technical backend
  • Reliable, independent and service-oriented
  • Curious and open for new challenges, able to spot opportunities for expanding current role

Optional

  • Understanding of airline retailing and revenue management
  • Travel business/GDS related experience is a plus
  • Google Cloud Platform experience (BigQuery, Monitoring/Dashboards)

This is how we organize our work

This is how we work

  • in house
  • you focus on a single project at a time
  • you develop several projects simultaneously
  • you have influence on the choice of tools and technologies
  • you have influence on the technological solutions applied
  • you have influence on the product
  • you focus on product development
  • agile

This is how we work on a project

  • documentation
  • testing environments

What we offer

  • Hybrid working mode; 3 chosen days from the office in a week
  • Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs
  • Year-End-Break: enjoy additional fully paid days off during the last week of the year
  • Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
  • Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
  • My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
  • Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
  • Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
  • Baby Bonus: benefit from one-time allowance on childbirth or adoption
  • Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
  • Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
  • Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
  • Employee Assistance Program: find help in free, confidential program with a certified counselor
  • Mindfulness & meditation apps: take care of your mental and physical health
  • Life insurance: sign up for free, high coverage life insurance program
  • Professional development: access to e-learning platforms as well as join Sabre live learning sessions
  • Certification and tuition reimbursement
  • Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
  • Car and bike parking
  • Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
  • No dress code
  • Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
  • Attractive Referral Bonus: earn $2500 USD for every hired referral

Benefits

  • private medical care
  • remote work opportunities
  • flexible working time
  • dental care
  • no dress code
  • parking space for employees
  • employee referral program
  • extra leave

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre Polska Sp. z o.o.

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez Sabre Polska Sp. z o.o. z siedzibą w: Ul. Księdza Józefa Tischnera 8, 30-418 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.
Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.
Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.
Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.
Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.
W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: krkrecruitmentteam@sabre.com.

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