Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring and testing the Microsoft Dynamics application to meet the customer’s needs
Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes and identifying opportunities for improvements
Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality
Fully utilizes Microsoft Technology and ALM stack (VSTS, PowerApps etc)
Provides ongoing input to the delivery practice through suggestions and implementations of practice improvements
Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected
Responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements
Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application
Qualifications
Senior level consulting experience in Microsoft Dynamics application with focus on business modeling and solutions implementation
Candidate should have at least 8+ years of Microsoft Dynamics D365 Customer Service implementation experience and have participated in a minimum of 3 complete life cycle implementations. Should have knowledge of case lifecycle & management, SLA, security roles. Knowledge of Unified routing preferred.
Good understanding of existing Microsoft ALM stack and experience using it
Ability to use VSTS/TFS as a consulting task tracking tool
Complete understanding and following Process-driven implementation approach
Demonstrated ability to:
Analyze and understand business problems
Apply high-level solution architecture and design (Functional and/or Technical)
Analyze, understand, and dissect business processes and re-engineer with best practices
Document and capture business requirements and processes properly
Model data and processes
Conduct workshops and training sessions
Plan and carry out system and user acceptance testing
Provide professional support
Familiar and experienced in:
Core application functionality
Application technology stack
Implementation Methodology
Deep Industry Knowledge and Best practices
Working knowledge of process development and industry specific best practices
High degree of insight and analytical skill
Ability to work independently, prioritize and solve problems proactively
Creative problem solving and conflict resolution
Excellent facilitation, discovery, analysis, and prototyping skills
Team-oriented; willing to align work with team’s priorities and goals
Creates high-quality deliverables
Excellent communication, presentation, training, client relationship and analytical skills
Places emphasis on project value and client satisfaction
Successful completion of applicable product certification exams
