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Box is the world’s leading Content Cloud, trusted by over 115K organizations globally, including nearly 70% of the Fortune 500 and leaders in regulated industries such as AstraZeneca, JLL, and Nationwide. We focus on protecting data, facilitating collaboration, and powering workflows with secure, enterprise AI.

Joining Box offers a unique opportunity to drive our platform forward. Content influences how we work, with billions of files and information exchanged daily across teams and departments—contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to content management and enable organizations to transform their workflows. With AI and enterprise content, we are at the forefront of a significant shift in how the world collaborates.

Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the US, Europe, and Asia.

What is Box?

Box is the leading Content Cloud, trusted by numerous organizations worldwide to secure data, enhance collaboration, and support critical workflows with enterprise AI.

By joining Box, youll help advance our platform, impacting how content powers work globally. Our mission is to transform content management through AI and enterprise solutions, leading to a major shift in organizational collaboration.

Founded in 2005, our headquarters is in Redwood City, CA, with global offices.

Why Box Needs You

Our IT End User Services team provides technical support worldwide, including desktop and audio/video support, onboarding, application configuration, and event support. We aim to deliver solutions that maximize employee potential. Our values include passion for service, growth, and positive teamwork.

The Senior IT Support Engineer will join a talented global team, managing and resolving issues related to mobile, desktop, audio/video, network, and telecommunications to keep employees productive. This role involves mentoring peers, leading projects, and influencing technology decisions affecting employees worldwide.

What Youll Do

1. Troubleshoot and support all IT end-user issues: mobile, desktop, audio/video, peripherals, etc.
2. Manage procurement, assets, and inventory for hardware and software.
3. Collaborate across departments like Facilities, Sales, and Engineering.
4. Coordinate IT communication between headquarters and remote offices.
5. Perform system imaging, configure applications, and enforce security policies.
6. Provide daily onsite office support.

Who You Are

• 5+ years of experience in IT support roles.
• Knowledge of Windows and macOS operating systems.
• Experience with Lenovo and Apple hardware.
• Understanding of networking concepts; network certification is a plus.
• Experience with voice/video conferencing solutions like Zoom or RingCentral is a plus.
• Committed to continuous learning and skill development.
• High energy, passion, and a results-oriented mindset.
• Excellent communication and teamwork skills.
• Certifications in desktop OS (Mac certification preferred), project management (PMP preferred), or networking are a plus.

Box values community and collaboration. Employees are expected to work from their assigned office five days a week. More details about our work culture will be shared during the hiring process.

Equal Opportunity

We are committed to diversity and equal opportunity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other protected classes. For information on data protection during application, please see our policies.

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