The Sr Field Service Supervisor (Senior Engineering Supervisor) will lead a local service engineering group in Poland, overseeing support for customers, system migrations, upgrades, and troubleshooting of Honeywell’s HBS hardware and software. The role requires 50% travel, high-level knowledge of HBS platforms, and responsibility for implementing KPIs and the service strategy.

Seniority level: Director

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Appliances, Electrical, and Electronics Manufacturing

Responsibilities

• Management of the service engineering group.
• Implementing the service development plan and service connected strategy.
• Management of the Service Bank Customers support.
• Executing financial plans in the service, achieving the Services key KPIs.
• Project Management.
• Participation in sales, implementation and service support of the latest Honeywell technologies.
• Planning and monitoring the work of the subordinate team at the customers site, customer sales service, implementation of sales plans, implementation of service KPIs, monitoring customer satisfaction. Management of service projects and RQs.
• Report progress of each service project/activities and issues to FSL/RSM.
• May require carrying out site work and international assignments from time to time.
• Proactively recommends potential quality and efficiency improvement within the service team.
• Complies with Corporate, local, Health, Safety and Environmental regulations.

Qualifications

• 10+ years in team management (more than 20 team members).
• 5+ years in Project Management.
• Knowledge of Honeywell HBS Systems.
• Good knowledge and experience with Polish Public Customers.
• Polish language skills and English language skills (Technical and communication level).
• Good knowledge about HSE Requirements.

Professional Skills

• Organizational skills.
• Good inter-personal and communication skills.
• Team player.

Behavioral Competencies

• Judgment, Problem Solving
• Customer intimacy
• Continuous improvement drive
• Results Orientation

Qualification

• Diploma holder in engineering (Electrical, Electronics, Mechatronics, Automation)
• Driving license.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.