Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
XPERI Poland
15. 3. 2025
Informacje o stanowisku
technologies-expected :
Linux
technologies-optional :
Splunk
responsibilities :
Provide effective level 2+ technical support to Xperi’s B2B customers on TiVo OS Smart TV product.
Monitor production device population and timely respond to monitoring alerts.
Maintain monitoring and reproduction lab environment.
Work to replicate, diagnose issues, and drive them to resolution
Establish a close working relationship with Engineering and Operations, filing clear, actionable bugs, and providing ample details to enable and assist in the efficient diagnosis and resolution.
Develop and maintain good relationships with internal and external customers by ensuring the highest level of service.
Provide regular case updates to customers and internal teams.
Proactively uncover new solutions and propose improvements to processes, tools, and documentation.
Maintain technical knowledge base by documenting solutions, tools, and processes.
Develop a deep technical understanding of Xperi products and customers’ operations.
Continue to learn and become proficient with new technologies, tools, and products.
Provide support during remote on-call shifts.
requirements-expected :
Working knowledge of Linux and TCP/IP network protocols.
Strong technical troubleshooting skills and problem-solving, ability to think through situations outside the norm and develop appropriate solutions, isolating the root cause.
Excellent interpersonal and communication skills. Excellent time management, decision-making, prioritization, and organization skills.
A ‘customer-first’ mentality with demonstrated customer service aptitude and skills.
Ability to drive individuals from other organizations to move troubleshooting of urgent issues forward.
Fluent in written and spoken English.
offered :
Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.
