Sr. Customer Payment and Credit Services Specialist

Join to apply for the Sr. Customer Payment and Credit Services Specialist role at Align Technology.

Credit and Collections is one of our critical teams at the company and we are looking for a Credit and Collection colleague who will perform internal, as well as external, order to cash activities to provide operational/business support to external and internal customers for the company’s products and services.

Department: Finance

Location: EMEA-Poland

One of the main responsibilities of this role is to mitigate the given Credit Risk for Align Technology whilst enabling optimum business performance, within Align Technology’s Global Policies and within the set parameters of Align’s Values.

This position will report to Credit and Collections Manager in Poland. This role is an onsite position in our Wrocław office (Psie Pole).

Key Responsibilities

• Manage the end-to-end collections process for customers based in UK&Ireland
• Secure on-time Customer payments and provide them with requested documents
• Facilitate the identification and resolution of any customer disputes
• Communicante with clients via phone, email, and other channels to resolve outstanding balances.
• Identify held orders and take appropriate actions and follow up
• Manage the credit limit exceeded process in accordance with Global Credit Policy
• Clarify payments and perform account reconciliations when required
• Analyze and follow up Payment Plans
• Support the calculation and analysis of bad debt provisions including data gathering, segmentation, and reporting.
• Liaise with the third‑party collection agency
• Assist in preparing monthly and quarterly reports for finance and audit purposes.

Skills, Knowledge & Expertise

• Bachelor’s degree (in Finance is a strong asset)
• Proven experience in credit control, collections, accounts receivable or accounts payable
• 4+ years of directly related experience
• Fluency in English (C1 level)
• Strong and efficient communication and problem‑solving skills
• Motivated to broaden your knowledge and experience in all aspects of Order to Cash
• Customer centric and solution‑oriented state of mind
• Continued Improvement mindset, Implementing new procedures and efficiency gains
• Good knowledge of IT tools, especially SAP and Excel
• Bachelor’s degree in Finance is a strong asset

Job Benefits

• Private healthcare Luxmed
• Multisport card
• Private insurance
• Meal vouchers
• Co‑financing of company products
• Employee Support Program

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

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