We have an opportunity for a Senior Customer Experience Specialist to join us at Honeywell, in Katowice. In this role you will drive operational excellence, enhance customer experience and collaborate with cross‑functional teams to optimize processes.

You will collaborate with senior managers and directors to identify areas for improvement and implement strategies. Your impact will be improving customer satisfaction and ensuring a world‑class customer experience.

This is a hybrid role, 3 days at the office and 2 days working from home.

Key Responsibilities

• Collaborate with cross‑functional teams to identify areas for improvement in the customer experience.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Monitor and track key performance indicators to measure the effectiveness of customer experience initiatives.
• Provide regular updates and reports to senior management on the progress of customer experience initiatives.

Key Skills And Qualifications

• 2 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem‑solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross‑functional teams.
• Experience in customer experience management is preferred.
• Proficient in data analysis and reporting tools.

We value

• Bachelors degree in Business Administration or a related field (Masters degree preferred).
• Strong leadership and team management skills.
• Ability to work in a fast‑paced and dynamic environment.
• Innovative and solution‑oriented mindset.
• Excellent interpersonal and relationship‑building skills.
• Continuous learning and self‑development mindset.

Our offer

• State‑of‑the‑art office with parking, chill‑out areas, bicycle stands, showers and probably the best coffee in town.
• Fruit bowls and sports activities to support your health and well‑being.
• Daily paid break - 30 mins and flexible working hours.
• 3 + 2 hybrid work arrangement to support your work‑life balance.
• Competitive salary regularly increased based on your performance.
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card).
• Generali Insurance (Accident Insurance).
• Referral bonuses for all open jobs and recognition programs.
• Comprehensive induction, ongoing training and development to set you up for success.
• In‑house and external learning platforms supporting development opportunities.
• Work experience opportunities to help you grow your career with us.
• Global employee networks to help you connect and grow.
• Employee Assistance Program – free and confidential service to help with any difficulties regarding work, life and personal or family matters.
• Access Integrity line – any workplace issues or violations that need to be raised in good faith can be communicated in a safe, private and confidential environment.
• Frequent employee engagement activities supporting inclusive and diverse work environment.
• Contribution to social benefits like X‑mas benefit, holiday, engagement events from company social fund.

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Join us now

And be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.