Join a team that is changing millions of lives. 

Transforming smiles, changing lives. 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. 

Ready to join us?

About this opportunity 

Senior BI Reporting & Analysis Specialist focuses on the analysis and reporting of the business operations according to the business requirements, tactical goals, and growth targets.

In this role, you will… 

• Creation & management of a system of KPIs and analytical dashboards for Customer Success, Business Operations, and Data Control functions and other Business units in accordance with the Department’s commitments.
• Requirement gathering, functional & data analysis.
• Estimation for strategic projects, vendor-driven changes, and business initiatives.
• Generating and communicating activity reports, performance measures, and statistics to appropriate members of management.
• Develop, and coordinate Data Models, Data Quality, ETL processes, and Data distributions.
• Having the ability to understand the technical infrastructure, making connections of what the system can do while ensuring the end user utilizes those benefits.
• Collaborating with commercial leadership to ensure alignment of Support, the readiness of activities/processes, and implementation of KPI and SLA in related systems.
• Maintain KRIs (Key Risk Indicators) and advise the leadership team on those risks and opportunities.
• Complying with all safety policies, practices, and procedures.
• Participating in activities designed to improve customer satisfaction and business performance.
• Possessing comprehensive knowledge of company processes, procedures, and product information/materials.
• Offering solutions to issues that are often non-standard/non-routine and require some clarification.
• Reporting all unsafe activities to Manager and/or Human Resources.
• Participating in proactive team efforts to achieve departmental and company.
• Participating in special projects and/or training when requested.
• Performing other duties as assigned.

In this role, you’ll need … 

• 6+ years of related experience and/or training; or equivalent combination of education and experience.
• Fluent in written and spoken English
• Technical savvy user with strong business analysis knowledge.
• Solid understandings of business processes demonstrated by results in cross-functional operations.
• 3+ years of experience with Power BI, Salesforce, or similar tools.
• MS Excel expert level.
• Strong data analysis and data mining capabilities including SQL & Python.
• Experience in the Data Science field will be a significant plus.
• Good interpersonal skills.
• Focus on results, ROI, and commercial growth.
• Ability to work autonomously with limited supervision

Sound like a good fit?   

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.   

About Align   

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.   

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.   

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