We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal. Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers. Together, we turn ideas into action—let’s get started! This is an on-site position from the Warsaw office!
Responsibilities
- Making detailed checks of clients’ betting patterns, reporting multiple accounts (potential Bonus Abusers) to our Risk Managers;
- Creating bonus plans, reporting issues with platform and creating tasks for Swat, adding top events and sport jackpots, helping with everything sportsbook related to other departments (support, CRM, etc.);
- Dealing with sportsbook related escalations from support in effective and timely manner;
- Checking sportsbook functionality on daily basis;
- Providing valuable information and suggestions for onsite “Top Events” and events for the onsite “Jackpots”;
- Support training of other employees;
- Helping with sportsbook configuration;
- Preparing daily market performance reports and providing them to the management;
- Monitoring the workload on CS, taking proactive actions and communicating with the management;
- Processing personal data requests from customers;
- Assisting customer support agents by serving as second-line customer escalations from various jurisdictions;
- Handling customer complaints;
- Escalating product issues via Jira;
- Checking whether the scheduled number of agents is online, taking into account the pre-planned breaks and email rotations.
Must Skills
- Knowledge and Experience in CS processes and flows in chats;
- Strong, soft communication skills;
- Strong troubleshooting skills;
- Excellent English Knowledge;
- Ability to work and cooperate in a team;
- Multitasking ability;
- Time Management;
- Data analysis;
- Attention to detail.
Good To Have
- Experience working with Zendesk;
- Experience working in a contact center environment;
What We Offer
- Minimum 6 months experience in a similar role.
- Official employment and full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups).
- Competitive salary and attractive bonus scheme;
- Working in a dynamic International company;
- Birthday celebration present;
- Ability for career and professional growth within the company;
- Sportscard (Multisport) - partly covered & team-building events and activities;
- Sunny, spacious office;
- Wedding and newborn gifts;
- Time for proper rest and 20-25 working days of annual vacation, maternity leave support;
- Breakfast, food vouchers, fruits, and snacks available in the office.
Seniority level
Employment type
Job function
Industries
- Gambling Facilities and Casinos
Referrals increase your chances of interviewing at GamblingCareers.com by 2x
Sign in to set job alerts for “Sports Manager” roles.
