technologies-expected :

responsibilities :

Provide 1st level support to end users via phone calls, chat, email, and our support portal.
Troubleshoot and resolve technical issues using solutions from our knowledgebase.
Escalate unresolved tickets to 2nd level support teams and third-party suppliers.
Assist users with IT service requests.
Ensure all actions are accurately recorded in our ITMS tool.
Perform user administration tasks across various IT systems.
Utilize and contribute to the development of our existing knowledgebase.

requirements-expected :

IT degree or equivalent qualifications.
Minimum of 1 years of experience in Service Desk or IT support.
Fluent in English both spoken and written. Additional language skills in Outokumpu main languages Finnish, Swedish or German appreciated.
Excellent analytical and problem-solving skills.
Strong communication and customer service skills.
Experience with standard IT management tools such as Active Directory, O365, and Windows.
A mindset geared towards learning and skill development.
Experience with ServiceNow or a similar ITSM tool is preferred.

offered :