Specjalista ds. klientów role at Billennium
Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together!
About the Client
Our client is a globally recognized financial institution with a long-standing presence in over 100 countries. The organization provides a broad range of banking, investment, and technology-driven services to both individual and corporate clients. Known for its commitment to innovation, inclusion, and professional development, the company fosters a collaborative environment where employees are encouraged to grow and contribute to impactful, large-scale initiatives.
What will you do
- Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
- Focuses on timely and accurate delivery of all account maintenance functions, as well as delivering superior customer service and resolution of customer issues. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
- Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
- Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
- Understands client requirements and implement them correctly, ensure adequate support to new customer requirements and initiatives.
- Monitors customer satisfaction and service level and drive process changes, providing innovative solutions to clients.
- Has the ability to operate with a limited level of direct supervision, and can exercise independence of judgement and autonomy.
- Maintains a strong culture of risk and controls in the team through various processes and check points.
What we are looking for
- 1-3 years of experience in documentation review, account maintenance or relevant experience in financial institutions.
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment.
- Fast learner, strong attention to detail, and willingness to go extra mile.
- Proficient in Microsoft Office Applications. Exposure to Client interaction.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Proficient in handling urgent and escalation cases and manage client and internal team expectations.
- Proficient knowledge of English (written and spoken).
- Bachelor’s/University degree or equivalent experience.
Perks and benefits
- Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.
- Career growth - access opportunities for professional development and learning.
- Global collaboration - work with a diverse, international team.
- Innovative environment - be part of a forward-thinking and growth-oriented workplace.
- Engaging community – Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.
- Team-building events including our company tradition (annual company event in Mazury).
- A pleasant surprise to start your journey with us in the form of a welcome pack.
Seniority level
Associate
Employment type
Full-time
Job function
Analyst, Finance, and Information Technology
Industries
IT Services and IT Consulting, Banking, and Financial Services
