The specialist will collaborate with the IT service management team, with a particular focus on managing the lifecycle of IT incidents, problems, and changes

Specjalista - Analityk Usług IT

Your responsibilities

• Analyzing and diagnosing issues related to information systems
• Designing, implementing, and configuring systems and IT applications
• Assisting in software testing and providing technical support
• Monitoring system performance and ensuring their continuous operation
• Ensuring the security of systems and user data
• Creating and updating technical documentation
• Providing training on system and software usage
• Collaborating with other company departments in the digitization of processes
• Continuously improving skills and staying updated with technological advancements

Our requirements

• olds an advanced degree, ideally in IT or similar areas.
• Has at least two years of experience in positions like data analyst, IT specialist, Service Desk coordinator/analyst, IT problem coordinator, Incident Manager, or equivalent roles.
• Experienced in working within large-scale organizations.
• Has hands-on experience with IT service management in alignment with ITIL processes.
• Skilled in Excel.
• Knowledgeable about ITSM tools, particularly Jira Service Management.
• Basic familiarity with IT systems environments, including ERP, POS systems, On-Premises/Cloud infrastructure, and infrastructure monitoring systems.
• Capable of analyzing data to pinpoint root causes of issues and detect patterns.
• Well-versed in problem management methodologies such as Root Cause Analysis (RCA) and the 5 Why's technique.
• Understanding of ITIL processes, IT services, KPIs, and SLA/OLA.
• Effective in collaborating with various IT and business units to resolve issues efficiently.
• Demonstrates strong organizational skills, autonomy, and a proactive mindset in identifying and solving problems.
• Excellent communication abilities, including the capacity to present findings and recommendations to management.