Our role is your opportunity to work as a part of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.
The main purpose of the Specialist - Technology Support is to work with the rest of the Technology support team to provide efficient and flexible technology support to internal clients and across all internal technology platforms.
What you’ll be doing:
Taking ownership and responsibility for managing medium - high complexity support tickets and queries (allocated to them by the Co-ordinators)
Providing 1st/2nd support
Ensuring all tickets and queries that come into the team are accurately and securely processed within the ServiceNow to agreed SLA’s
Managing and owning ad hoc technology projects
Providing continual process improvement across the team and function
Building and maintaining strong working relationships within the team, with Internal Technology and 3rd party vendors to ensure delivery against SLA’s and a consistently high quality of service.
Maintaining he knowledge base and updating the technical documentation
Providing support, guidance and training for existing and new team members
requirements-expected :
At least 3 years of experience in ServiceDesk
Fluency in English - Ability to communicate at all levels internally and externally skills including via telephone and e-mail
Act as a role model for the team
Strong attention to detail
Proactive problem-solving skills
Experience of recruitment technology products (ATS), advanced Avature experience is a must.
Good knowledge of Excel
Experience with SAP Fieldglass is beneficial
offered :
Full training and support
High value and challenging work
A vibrant, diverse, and collaborative culture
Flexible working
A competitive reward and benefits package*
The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
*Details may vary slightly depending on your location, local labour law, etc.
