Specialist, Inside Sales (with Finnish)

Join UPM Timber in Wroclaw Hub where we build sustainable solutions. We are seeking a Specialist, Inside Sales (with Finnish) to support our growing customer base in Poland.

What You Will Do

• Execute sales activities and customer service through multiple channels: outbound and inbound phone calls, email, online video calls, and ERP/extranet systems.
• Support external sales teams with customer interface tasks and provide offers, manage order intake and order lifecycle.
• Maintain excellent quality of customer data and collaborate proactively with internal stakeholders (Sales, Supply Chain, Production, Finance) to ensure customer satisfaction and on-time delivery.
• Prepare reports, certificates and statements based on customer requests and onboard, guide and support customers with our online tools.
• Analyze customer data, sales and customer service processes, contributing to the continuous development of our processes and tools.
• Participate in trainings to deepen knowledge of products, systems and processes.

Who You Are

• You have a bachelor’s or master’s degree.
• You are eager to learn new things and explore the secrets of the industry using wood.
• You are an open-minded person who would like to become a part of a cross-functional and international organization.
• You have sales and negotiation skills, you can engage customers, present offers and close deals.
• You have customer service and communication skills.
• You have experience with ERP systems, online tools and digital communication platforms.
• You have problem-solving and collaboration skills and can manage diverse customer needs and operational challenges.
• You are able to balance multiple tasks in a fast-paced environment.
• You are fluent in both verbal and written English and Finnish.

This Is What We Offer To You

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils” and our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We support the work-life balance of all our employees.
• Development opportunities: We offer great opportunities to learn and grow throughout your career in an international organization with plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets and foster diversity and inclusivity.

Additional Information: The position holder will report to Manager, Customer Service. We offer a hybrid working model.

Please apply via the link above and attach your CV by December 20, 2025. We accept only applications submitted through our online application system. For support with submitting your application, contact the HR Service Center at careers@upm.com or tel. +48 12 3999499.

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel: https://www.upm.com/investors/governance/compliance/reportmisconduct/.