Informacje o stanowisku

Specialist Dispute Management

Date posted: 02/09/ Location: Warsaw | Poland

Company: Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.

The Opportunity

We are looking for an enthusiastic starter / young professional to strengthen the team in the operational heart of the company: Merchant Operations. This department is responsible for a range of operational processes, including daily statement processing, data-entry, remittance handling, file handling, chargeback & disputes, and much more. Confused by this specific terminology? Do not worry! We will explain what this all means when you join our team.

The Merchant Operations department consists of 60 dedicated professionals, who all have one thing in mind: providing the best service for our Merchants. You will be a part of the Chargeback Resolution Team of 9 Dispute Specialists . This team is responsible for Chargeback & Dispute Management handling. As with every team, our team is only as strong as the weakest link; therefore, you must be able to work well in a team, have a strong team spirit, and love working together with your colleagues. Together we can make it happen!

Day-to-Day Responsibilities

1. You will handle disputes on behalf of our clients (merchants).
2. You will analyze the dispute documentation and evidence provided by our clients.
3. You will create the daily reports.
4. You will attend daily meetings where we discuss escalations.
5. You will learn the business model of our merchants to enable you to better analyze documentation or evidence.
6. You will contribute to the departmental SLA (Service Level Agreement).
7. You love working in a team but are not afraid of making a decision yourself.
8. You will contribute to various chargeback and dispute related tasks within the team.

What We Are Looking For

1. English and Polish at a very good level.
2. Bachelor’s degree.
3. Creativity, looking for more efficient ways of work.
4. Openness and ability to work in an international team.
5. Ability to confidently contribute during meetings and calls.
6. Ability to think pro-actively and communicate well with fellow team members and manager.

Perks & Benefits

At Worldline, youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

1. Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
2. Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
3. Private Medical Care.
4. Life insurance.
5. Lunch and Travel reimbursement.
6. Attractive bonuses.

Shape the evolution

We are on an exciting journey toward the next frontiers of payment technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18 innovators and shape a tomorrow that is yours to own.

Warszawa - Oferty pracy w okolicznych lokalizacjach