Overview

Join to apply for the Specialist, Accounts Receivable EMEA role at Baxter International Inc.

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our mission is to Save and Sustain Lives, guided by courage, trust, and collaboration. Here you will find purpose and pride.

The Accounts Receivable Specialist / Collection Specialist maintains a portfolio of customers and reduces aging of open AR by improving cash collections and reducing disputes. Responsibilities include identifying, resolving, and collecting past-due invoices, reconciling accounts as needed, resolving disputes (according to the resolution matrix), and providing excellent internal and external customer service.

Responsibilities

• Complete daily collection activities as prioritized by debt collection software.
• Connect with customers about overdue accounts, detail actions in the collection system, and handle payment-related issues assigned by the Global Cash Application Team.
• Resolve A/R disputes within the specified timeframe and address disputes in own area timely.
• Evaluate dispute documentation and assign disputes to the relevant internal owner as per the resolution framework.
• Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contact customers regarding unidentified disputes, identify the cause, obtain additional documentation as needed, and assign accordingly.
• Maintain diplomacy in challenging conversations to ensure a positive customer experience.
• Collaborate with internal departments (Pricing, Customer Service, Marketing, Sales) to resolve disputes that are not being resolved promptly and to gather additional information.
• Identify recurring problems and communicate them to the rightful parties for root cause analysis and resolution.

Qualifications

• Finance professional with functional knowledge of collection and dispute management processes.
• Bachelor’s degree or equivalent experience in Finance/Accounting (nice to have) or equivalent combination of education and experience.
• Exceptional customer-facing communication abilities; diplomatic, flexible, and a proactive mindset.
• Minimum 2+ years’ experience in SSC or similar corporate role with a primary focus on data analytics.
• Experience in Collections improvements with knowledge of C2C technology (JDE and Get Paid) and proficient in Microsoft Office Suite; experience in international environments preferred.
• Languages: Proficiency in English, Spanish and/or Portuguese is required; additional languages are a plus.
• Strong communication, adaptability, and ability to work collaboratively in a diverse team.

What we offer

• Fixed-term contract for 3 months, followed by potential indefinite term.
• Competitive salary, annual bonuses, and recognition programs.
• Opportunities for personal and professional development in a leading global MedTech company.
• Benefits including private medical care, life insurance, Multisport card, and Bax4U cafeteria/lunch cards.
• PPE program with favorable conditions after 3 months.
• Educational support: fully covered language courses and financial certifications (ACCA, CIMA).
• Co-financing of holidays and an additional 2 days off per year; birthday day off.
• Employee Stock Purchase Plan.
• Bax Flex - hybrid model (3 days from the office).
• Location: Warsaw, Powiśle office.

Equal Employment Opportunity

Baxter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to providing reasonable accommodations to individuals with disabilities globally. If you need an accommodation for any part of the application or interview process, please submit your request with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees or recruiters. To learn how to protect yourself, review our Recruitment Fraud Notice.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Medical Equipment Manufacturing, Pharmaceutical Manufacturing, Hospitals and Health Care