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Sparring Process Knowledge Manager with German Miejsce pracy: Gdańsk Technologies we use Operating system Windows About the project Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your responsibilities Knowledge Capture: Identify and capture valuable knowledge from various sources, including documentation, subject matter experts, and service delivery experiences. Knowledge Repository Management: Develop and maintain a centralized knowledge repository that is easily accessible and user-friendly for all stakeholders. Collaboration: Work closely with service providers and internal teams to promote knowledge sharing and ensure alignment with organizational goals. Training and Support: Provide training and support to staff on knowledge management tools and practices, fostering a culture of continuous learning. Process Improvement: Analyze knowledge management processes and identify opportunities for improvement to enhance efficiency and effectiveness. Reporting and Metrics: Develop metrics to measure the effectiveness of knowledge management initiatives and report on progress to senior management. Best Practices Promotion: Advocate for best practices in knowledge management and ensure that lessons learned are documented and shared across the organization. Our requirements Bachelors Degree: A degree in Information Management, Business Administration, or a related field. Experience: Proven experience in knowledge management, information management, or a related role, preferably within a SIAM or multi-vendor environment. Analytical Skills: Strong analytical skills with the ability to assess knowledge gaps and develop effective solutions. Communication Skills: Excellent verbal and written communication skills to convey complex information clearly and effectively. Technical Proficiency: Familiarity with knowledge management tools and methodologies, as well as ITSM frameworks like ITIL. Certifications: Relevant certifications in knowledge management or ITIL Foundation Certification are preferred. English and German language (Level C1) is a must have What we offer Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Benefits sharing the costs of sports activities private medical care life insurance no dress code parking space for employees extra social benefits redeployment package employee referral program charity initiatives access to courses e.g. Excel, VBA, RPA, Customer Care unlimited access to Udemy Business free chat/call with a therapist Recruitment stages Interview with the recruiter Competency Tests/Language Verification Video call with a manager Final Decision Capgemini Polska Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).