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Solutions and Business Development Manager - Banking and Finance Services

Join to apply for the Solutions and Business Development Manager - Banking and Finance Services role at Axendi

Solutions and Business Development Manager - Banking and Finance Services

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Axendi is a fast-growing leader in CX and BPO services, combining 16 years of industry experience with cutting-edge AI solutions. We support renowned Polish and international brands by delivering smart, tech-enabled customer service at scale – with over 1,700 agents, 16 languages, and a proprietary suite of tools.

As part of the OEX Group, a major player in modern business services across 50+ markets, we are now looking for an experienced and committed professional to join us in a key leadership role.

Solutions and Business Development Manager - Banking and Finance Services

About the role:

The main objective of the position is todesign and manage solutionsmeeting specific clients’ needs and todrive sales of advanced CX services and technologieson international markets in the Banking and Finance Services. In the role you will bethe key manager responsible for banking and finance servicesbusiness developmentanddesigning custom solutions for vertical clientsby using your unique sector know-how. As a Solutions and Business Development Manager, you must have an outgoing personality as well as an exceptional commitment to actively build the company’s presence on multiple markets. You should also bethe leading expert on Banking & Finance Services-specific CX and BPO solutions for Axendi clientsand internally. We are searching for a business partner for our clients and an expert leader.

Your responsibilities include:

• Design and implement new services, solutions and offer dedicated for B&FS
• Own, develop and manage P&L growth within the B&FS veritcal
• Develop Polish and international sales focused on B&FS
• Generate new business opportunities through active acquisition of leads and identification of client needs
• Own, develop and manage pipeline within the B&FS veritcal
• Prepare and coordinate responses and offers in tenders
• Work closely with other departments in order to customise offers
• Stay up to date on vertical know-how, trends and best practices
• Supervise formal, financial and legal aspects of cooperation with foreign and Polish clients by B&FS vertical know-how and knowledge sharing within organization
• Report results regularly, both qualitatively and quantitatively
• Coordinate implementation of new projects and manage proper business development
• Represent company at sales meetings and business conferences worldwide

Our requirements for the role include:

• Deep know-how supporting company growth in the B&FS, including KYC/AML processes, customer services in financial services, back-office and middle-office operations
• Minimum3 years of work experience in a manager position in a bank / specialized SSC / top consulting companywith Polish or European scope
• Native Polish or fluency in written and oral Polish
• Fluency in oral and written English (C1/C2)
• Knowledge of other language at C1/C2 level is nice to have
• Proven experience in B2B sales and/or advisoryespecially in the field of compliance solutions and/or new technologies for B&FS
• Fluency in MS Office
• Ability to establish and maintain long-term and partnership business relationships
• Pro-active, results-oriented, quality-oriented
• Maturity and high business awareness
• High level of autonomy and self-discipline

We offer:

• A challenging full-time job with great potential for you to grow and develop your career
• Independence in the implementation of entrusted tasks, real impact on the company policy and standards
• B2B or labour employment with competitive base salary as well as additional benefits and bonuses (quarterly and annually) and provisions based on sales results
• Flexible working hours (Monday to Friday with base nine-to-five)
• A comprehensive onboarding and development program with tailored trainings and workshops
• Attractive benefits package including co-financing of MultiSport card, private medical care (Compensa), and life insurance (UNUM)
• Free foreign language lessons and support for external courses
• Comfortable working conditions in our modern office in Warsaw and full equipment required for the job
• Supportive, international work environment in a fast-growing organization

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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