JOB DESCRIPTION

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Due to continued growth, we are looking for a Solution Expert with German and English to provide support to Diebold Nixdorf Service Operations and local service Partners. As part of this team, you will deal with all technical problems and identify solutions for numerous Diebold Nixdorf system and third-party products in close cooperation with Field Processes and Tools - Product Support. You will be the first point of contact for our senior field service engineer in case of Hard-or Software problems.

RESPONSIBILITIES

• Creating, reviewing and improving technical documentation and problem reports
• Assisting in customer project piloting for moderately complex products
• Assuming responsibility for complex tasks relating to the management and further development of the groups internal processes
• Supporting a medium/large-sized product range, not just in terms of the number of products but also in terms of their complexity and similarities to other supported products
• Processing support inquiries from local partners and local Service Operations. This includes activities such as: analysis of empirical errors, evaluation of trace and log files, on-site system repair in escalation cases
• Monitoring (complex) product benchmarks (e.g. failure frequency). Generating corresponding evaluations and statistics and forwarding them to the appropriate party for resolution (Field Processes and Tools - Product Support, Professional Services, etc.)
• Manage all technical aspects for assigned products from introduction to the local market till end of service

QUALIFICATIONS

• Working experience in technical functions
• Advanced spoken and written German (at least C1 level) and English (at least B2 level)
• Network knowledge (topology, router, switch, proxy, routing, VLANs, DNS, DHCP) and scripting language for windows
• Experience in administration of customer IT infrastructure
• Understanding of Service Desk (area) general processes

We offer you:

• Contract of employment 
• Trainings from the first day of work
• Insight and Knowledge of cutting-edge technologies
• Various options for personal development (career paths, internal recruitment, trainings, assisting ad hoc projects etc.)
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere
• Wide range of benefits:
• life insurance,
• private medical care,
• Multisport card,
• 26 days of holiday regardless seniority,
• over 8000 industry recognised certified trainings,
• possibility of full remote work,
• employee referral programme etc.

Solution Expert with German and English