Solution Architect

• designing and delivering integration architecture that connects bots (chat/voice) to insurance services like claims, underwriting, and policy servicing
• leading the technical definition and documentation of architecture solutions and security countermeasures in coordination with ERGO’s internal frameworks
• building integration layers across on-premise systems and AWS-based cloud services using APIs, message buses, and serverless technologies
• ensuring all architecture meets regulatory and compliance standards, specifically DORA and VAIT
• collaborating with telephony and contact center teams to design solutions for call routing, voice flows, and hybrid voice/chat environments
• documenting solutions including architecture decisions, risks, tech debt, and requirements
• using ArchiMate to create models as part of your architecture documentation
• engaging in cross-functional delivery across product, engineering, operations, and vendor teams
• supporting development teams by explaining architectural designs and providing reference implementations or technical spikes when needed
• driving architectural consistency and integration quality across large-scale digital transformation projects

Optional

• Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

As a Solution Architect, you’ll be responsible for designing and delivering integration architectures that enable conversational and voice AI experiences across ERGO Group’s digital insurance platforms. This role requires technical understanding of contact center systems, cloud-native architecture, and integration with complex enterprise ecosystems, including both on-premise and cloud components.

You’ll collaborate closely with enterprise architecture, development, and security teams to ensure that all solutions are scalable, compliant with DORA/VAIT, and aligned with ERGO’s governance standards. Your work will focus on pragmatic delivery, helping cross-functional teams bring intelligent automation to life in a secure, compliant, and efficient manner. You’ll act as a bridge between multiple stakeholders, working in cross-functional agile environments to deliver strategic capabilities in contact center modernization and AI enablement.

ERGO Technology & Services S.A.