Informacje o stanowisku

technologies-expected :

• Microsoft Azure
• Microsoft SQL Server
• Oracle

• This is an exciting opportunity for a technical expert who would like to become a member of a newly founded support team with the chance to help shape our global software service offer.
• In this position, you will become the connection point between our customers, the project managers and technicians in our customer centers and the R&D departments of our product companies in Sweden, Germany and Italy.

• Deploy software solutions remotely
• React on alerts sent by customer systems and analyze and solve issues via remote access or by escalating them to a product company
• Document all activities in a ticket system
• Operate contract specific phone support lines
• Develop and maintain the IT infrastructure in the hub for testing and trainings
• Support our product companies in testing new software releases
• Handle tickets in QCM2 about FMS issues
• Support current and future Atlas Copco software solutions like: Alture, ToolsNet
• Scalable Quality Solution (SQS), Smart AMS, Smart Factory Overview, ToolsTalk 2 / ToolsTalk 2 Server, ToolsControl, QA Supervisor, Feature Management System (FMS)

• You are proud of being an expert in IT with profound knowledge in the deployment, maintenance, usage and troubleshooting of systems like, for instance, Microsoft Azure, Microsoft SQL Server or Oracle, Workstation and server operating systems, Wired and wireless networks
• You have ideally already worked in a support organization and know how to use
• A ticket system, Remote access tools, Microsoft Office 365
• You enjoy communicating with people across all levels in an organization
• You love to spread your knowledge and experience to others
• You speak and write fluently in English
• You like to travel from time to time globally

• Meaningful work in an international team for one of largest Swedish industrial companies with 140 years of market presence
• Personal and professional development and growth
• Attractive salary package and yearly bonus
• Additional benefits like: complex medical care, life insurance, sport benefits
• Friendly Scandinavian work culture

• private medical care
• life insurance
• remote work opportunities

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