Provide first-class technical support for all IntelliJ Platform-based IDEs. The team handles and investigates requests arriving through the web portal, in-product feedback, social media, and community forums.
Tech stack:
Java, Kotlin, Scala, IntelliJ Platform API, Linux / Windows / macOS administration, TCP/IP, DNS, OSI networking, JVM diagnostic tooling (jstack, async-profiler, Visual VM), Version-control systems (Git), Docker, WSL
Challenges:
Deliver accurate root-cause analysis under SLAs; balance deep code-level investigation with clear customer communication; keep pace with a rapidly evolving IDE platform and plugin ecosystem; coordinate with distributed development and QA teams to resolve urgent, high-visibility issues.
Team:
Three specialists from our side, embedded, QA, and Engineering groups.
responsibilities :
Analysing performance, indexing, file-system and networking issues
Reading IDE logs, thread dumps, and CPU / memory snapshots to localise bugs
Inspecting Java / Kotlin source code inside the IntelliJ Platform to understand execution flow
Triaging YouTrack issues, escalating potential high-impact defects to development, and relaying user feedback to Product Management and QA.
requirements-expected :
Solid technical IT background. It may be a mixture of the following areas in different depths
OS administration skills: understanding of network protocols (TCP/IP, DNS, OSI model); Linux, Windows, macOS architecture and administration: startup scripts, network, performance monitoring, technical troubleshooting
Software development skills: JVM-languages are preferable (Java, Kotlin, Scala)
Technical troubleshooting skills
At least 3 years experience in support roles
Experience in supporting JVM-based applications: reading logs, CPU/Memory snapshots
Familiarity with IntelliJ IDEA, PyCharm, WebStorm, or other IDEs
Interest in customers’ communications and desire to advance in this area
Interest in solving complex issues and even use creative approach to troubleshoot non-obvious technical problems
To not be afraid of possible challenging communications with customer, be kind and have an honest desire to help
Understanding of Version Control Systems
Understanding the virtualization like Docker, WSL etc.
Good command of English (at least B2/C1)
Seems lots of expectations, huh? Don’t worry! You don’t have to meet all the requirements. What matter the most is your passion and willingness to develop. Apply and find out!
offered :
Building tech community
Flexible hybrid work model
Home office reimbursement
Language lessons
MyBenefit points
Private healthcare
Training Package
Virtusity / in-house training
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
