technologies-expected :

about-project :

Provide first-class technical support for all IntelliJ Platform-based IDEs. The team handles and investigates requests arriving through the web portal, in-product feedback, social media, and community forums.
Tech stack:
Java, Kotlin, Scala, IntelliJ Platform API, Linux / Windows / macOS administration, TCP/IP, DNS, OSI networking, JVM diagnostic tooling (jstack, async-profiler, Visual VM), Version-control systems (Git), Docker, WSL
Challenges:
Deliver accurate root-cause analysis under SLAs; balance deep code-level investigation with clear customer communication; keep pace with a rapidly evolving IDE platform and plugin ecosystem; coordinate with distributed development and QA teams to resolve urgent, high-visibility issues.
Team:
Three specialists from our side, embedded, QA, and Engineering groups.

responsibilities :

Analysing performance, indexing, file-system and networking issues
Reading IDE logs, thread dumps, and CPU / memory snapshots to localise bugs
Inspecting Java / Kotlin source code inside the IntelliJ Platform to understand execution flow
Triaging YouTrack issues, escalating potential high-impact defects to development, and relaying user feedback to Product Management and QA.

requirements-expected :

Good technical IT background. It may be a mixture or combination of the following areas in different depths
OS administration skills: understanding of network protocols (TCP/IP, DNS, OSI model); Linux, Windows, macOS architecture and administration: startup scripts, network, performance monitoring, technical troubleshooting
Software development skills: JVM-languages are preferable (Java, Kotlin, Scala)
Technical troubleshooting skills
Experience in support roles
Understanding of what Integrated Development Environment is and professional interest in this field OR Familiarity with IntelliJ IDEA, PyCharm, WebStorm, or other IDEs
Understanding of Cloud systems technologies (Kubernetes, Terraform, YAML and Clouds subsystems) and Development Environments technologies (Docker, Dev Containers, SSH and IDE Run Targets.)
Experience working with Version Control systems: Git, Mercurial, Subversion
Interest in customers’ communications and desire to advance in this area
To not be afraid of possible challenging communications with customer, be kind and have an honest desire to help
Good command of English (at least B2/C1)
Seems lots of expectations, huh? Don’t worry! You don’t have to meet all the requirements. What matter the most is your passion and willingness to develop. Apply and find out!

offered :

benefits :

about-project :