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Overview
The License Compliance Manager 3 is responsible for completing reviews and assessments of customers software license usage to ensure compliance with licensing agreements. The position is responsible for requesting, collecting and analyzing data, preparing and presenting findings, collaborating with internal stakeholders to identify and implement settlements, and engaging with customers throughout the entire review and resolution lifecycle.
Responsibilities
- Initiate and lead the license usage review process with customer organizations. Act as a liaison between the company and the customer during the review process.
- Collaborate with internal stakeholders to facilitate data collection and communication. Educate customers on license terms and best practices to ensure understanding and transparency.
- Complete relevant analysis. Evaluate compliance with various licensing models and contracting frameworks such as user-based, core-based, subscription and SaaS licensing. Review entitlements purchase history and contract terms in the context of current deployments. Map actual software usage against purchased entitlements to identify over-deployment, underutilization or unlicensed use.
- Prepare clear and detailed reports outlining findings, potential compliance issues and recommended actions. Present findings to internal stakeholders and when appropriate to customers.
- Provide insights, recommendations and proposals related to potential settlements and related negotiation approaches.
- Negotiate non‑complex settlement agreements and complete settlement transactions (e.g. amendments, orders).
- Provide feedback to improve license terms review processes and internal controls.
- Support the development, implementation and continuous improvement of review methodologies, tools and best practices.
- Mentor, coach, train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.
Basic Qualifications
- Bachelor’s degree in Information Systems, Business Administration or related field; in lieu of a degree demonstrated domain‑specific experience and expertise with accompanying track record of success.
- 3–5 years of experience in software license compliance, IT asset management (ITAM) or IT auditing – including large enterprise environments.
- Hands‑on experience conducting software license usage reviews/audits and interpreting license agreements on behalf of a vendor or consulting firm.
- Demonstrated experience analyzing various‑scale IT environments including on‑premises, virtualized and cloud deployments.
- Broad understanding of software licensing.
- Familiarity with hybrid environments (on‑premise + cloud) and enterprise deployment practices.
- Experience working with enterprise procurement, legal and IT infrastructure teams.
- Microsoft Windows and Office proficient.
- Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
- Strong organizational, multi‑tasking and time‑management skills.
- Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas.
- Strong Microsoft Excel skills.
- Strong leadership, sound judgement and business acumen skills.
- Strong facilitation and project management skill.
- Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department.
- Strong data gathering, interviewing and analytical/problem‑solving skills.
- Strong critical thinking and problem‑solving skills.
- Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions.
- Self‑motivated with the ability to manage projects to completion with minimal oversight.
- Able to thrive in a fast‑paced, deadline‑driven environment.
- Strong attention to detail.
- Demonstrated ability to influence, motivate and mobilize team members and business partners.
- Strong ability to develop and use engaging, informative and compelling presentation methodologies.
- Strong ability to handle sensitive information with discretion and tact.
- Strong ability to establish rapport and gain the trust of others; effective at gaining consensus.
- Ability to work independently and in a team environment.
- Ability to coach, mentor and provide feedback to team members in a timely manner.
- Strong knowledge of systems administration.
- Strong knowledge of Linux operating systems.
- Strong knowledge of Microsoft operating systems and products.
- Strong knowledge of Unix operating systems.
- Professional certification in software asset management or auditing (e.g. CSAM, CISA, ITIL, CITAM).
- Experience supporting or managing vendor license audits.
- Understanding of software compliance in cloud environments (e.g. SaaS, IaaS, PaaS).
- Up to 20% travel time required.
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