We are seeking a leader to oversee operational excellence and enablement across multiple software products. This role focuses on establishing and optimizing operational processes, implementing centralized solutions (e.g., observability, authentication and authorization), and ensuring scalability and reliability. You will coordinate efforts across diverse technologies, oversee technical teams, manage offshore vendors, and provide strategic operational leadership. The role also emphasizes promoting innovation, continuous improvement in operational practices, and alignment of operational standards across multiple product teams.
responsibilities :
Design and implement an ITIL-based operating model and support processes (L1–L3)
Oversee operations across multiple product teams and ensure SLA compliance
Define and implement strategies for reusable tools, libraries, and automation frameworks
Oversee the adoption of CI/CD pipelines and DevOps tooling across teams
Monitor progress of operational and centralized solution initiatives
Remove roadblocks and triage issues across infrastructure, networking, and application layers
Ensure deliverables meet scope, timelines, and quality standards
Identify process gaps and implement improvements to enhance efficiency and reliability
Promote a culture of accountability, collaboration, and continuous improvement
requirements-expected :
Proficiency in operational models, governance structures, and ITIL methodologies
Extensive background in software engineering and DevOps practices
Practical experience with CI/CD pipelines, automation frameworks, reusable tooling, and troubleshooting across infrastructure and applications
Demonstrated ability to effectively guide cross-functional teams (without direct HR responsibilities) and manage offshore vendors and distributed teams
Experience in stakeholder management, prioritization, and decision-making
Bachelor’s or master’s degree in Computer Science, Software Engineering, or a related field
8+ years of experience in software development and operations, including at least 3 years in a leadership role
ITIL and/or DevOps certifications will be beneficial
offered :
Constructive cooperation based on trust and mutual respect
Bonus system
Employee Pension Scheme fully financed by the employer (PPE)
Attractive well-being package (MyBenefit platform, life insurance, lunch card, gift cards)
Private medical care, including telemedicine and rehabilitation
Employee Foundation support
Internal development programs
Hybrid work model (remote work up to 2 days per week) and workation opportunities
Flexible working hours
Additional 2 days of paid leave for volunteering
benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
flexible working time
corporate products and services at discounted prices
