Social Media Community Specialist with Arabic

At PMI, we’re transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. The role is to build a positive and consistent presence on social media by engaging and communicating with users who reach out to us on our social media channels.

Who are we looking for

• A candidate with strong written communication skills in Arabic and English
• Multilingual abilities are a plus
• Ability to stay calm and professional when handling difficult or sensitive interaction
• Familiarity with a social media management tool, ideally Sprinklr
• Experience in managing social media communities will be preferred
• Detail-oriented with a focus on accuracy
• Ability to coordinate with multiple stakeholders

What we offer

• Private medical and dental care, life insurance
• Subsidized meals in company canteens or Sodexo card
• Hybrid model of work opportunities (40% working from the office and 60% working from home/month) and flexible working arrangements
• Employee pension plan
• Multisport program
• Cafeteria program with various benefits
• Wide range of trainings, optional language classes, further education, and professional qualification support possibility
• Free bike and car parking for all employees

How you can make history with us

• Monitor and respond to messages on our social media platforms in a timely manner
• Maintain the voice and tone of PMI while adapting to the context
• Identify and escalate complex issues and potential risks to relevant internal teams
• Ensure all messages are tagged appropriately and follow the guidance provided
• Recommend updates to the response guide based on past interactions
• Assist in scheduling and posting content on social media platforms

Please note that online applications will be taken into consideration. Each applicant will receive information about their status.