responsibilities :

Interr provides professional security services to the worlds most recognised companies.
We have just recently opened a Security Operations Center in Białystok to support the business globally.
We are looking for motivated and experienced individuals to join our SOC Team.
Purpose of the role
To ensure effective communication, planning, scheduling and coordination of staff rosters across the UK and Europe, supporting Interr’s operations by aligning the required staffing with the service demands and maintaining operational efficiency. This includes being the central point of contact for specified clients’ needs, and Interr Management while managing schedules, services request and ensuring compliance with legal and contractual standards.
To be the point of contact for the SOC operators, clients and client managers regarding any scheduling and service requests.
Respond to all service requests in a timely manner and in accordance with company standards.
Support with the planning of operations in the UK and overseas with regards to manning, rosters, plotting and communication with our employees, client and service partners.
Coordinate security drivers and executive protection teams working in the field across multiple international regions.
Monitor & supervise the delivery of customer support requests ensuring deadlines are met.
Planning and implementation of forward scheduling / reaction to short notice cover requirements
Coordinate scheduling changes with client management, supervisors, and staff; serve as a liaison with clients and Client management, supervisors and staff in resolving scheduling, billing and payroll problems.
Schedule staff coverage and escalating when required, in order to ensure the companys best operations standards.
Ensure that schedules are communicated to team members and clients.
Produce and process schedules, reports and documentation as they are requested by administrative staff, customers or clients.
Identify appropriately trained and qualified guards, check their availability and schedule their work.
Maintain site coverage plans at all times; track requests for time off including vacation and personal or sick leave requests to ensure site coverage.
Maintain current knowledge of site contracts and requirements, of Security Officer training, availability and time worked, and of client exclusion lists.
Element of compiling reports and statistical data.
Submit weekly schedules and reports to the SOC Director/ Client Directors as required.
Liaise with sub-contractors and suppliers.
Ensure all actions are compliant with the Data Protection Act by ensuring that all personal details both on paper and electronically are kept secure and for the required time only.
Maintain confidentiality in all areas, including communication with internal and external clients.
Act as an ambassador for this company when dealing with internal and external customers.
Maintain required levels of communication and liaison in all areas within the job role.
Action and deliver on all operational requirements and requests from line management and assist and support any business development opportunities.
To undertake other reasonable duties as required.

requirements-expected :

German language (at least B2/C1)
English language
Availability to work on 4 days on and 4 days off basis (12 hours a day 7-19) with optional overtime or night shifts
Experience in Operations, ideally Security or Logistics
Microsoft Office

offered :