SME Technical Support Xelix (Invoice to Pay)

Expected

Optional

• Investigate and resolve moderately complex incidents escalated from Tier 1 support, ensuring timely resolution and documentation
• Analyze recurring issues and support root cause analysis in collaboration with engineering and Tier 3 teams
• Troubleshoot application, system, and infrastructure issues, including performance errors, data inconsistencies, and integration failures
• Recreate user issues in test environments to isolate bugs and identify configuration errors
• Collaborate with development teams, vendors, and infrastructure teams to escalate and resolve technical issues within defined SLAs
• Perform routine system checks, monitor health indicators, and support deployments, patches, and updates across key platforms
• Manage advanced user provisioning and access configurations for integrated systems
• Create and maintain technical documentation, knowledge base articles, and support playbooks to enhance Tier 1 capabilities

Optional

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• integration events
• retirement pension plan
• coffee / tea
• parking space for employees
• meal passes
• holiday funds
• birthday celebration
• employee referral program

Travel Percentage: 20%